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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. On 10/14/2022 at 12:22 PM, Kenneth Paris said:

    I am also experiencing this problem.  I followed various instructions here to no avail.  I deleted all existing databases.  I loaded my preferred database and looked at Collection Statistics.  I used the Save to Web function under the Print menu to upload various lists to the server and received the acknowledgement that they were uploaded.  I used the functions in Sidekick to update the database content, optimize the database and save it to the cloud.  I now can only call up the name of my database in the mobile app but no reports appear with it.  I've done all these things several times in different order, just in case that was the issue.

    This began happening when I downloaded one of the last big updates and I've been holding out hoping that a more recent update would fix the problem.  It has not.

    Also, everytime I open the ComicBase, an error message appears. I have attached the window that opens.  When I press the OK button the program loads.  Is this an indicator of the problem?

    Please help.  This should NOT be this hard.

    CB error message when loading.jpg

    You're problem when looking at your online account on our end is you have 2 DBs listed under your profile with 2 different Database names but the same Database ID number. That's confusing our system when you attempt to freshen up your stats and/or upload reports for it to your account. We did some clean up to fix this on our end, the next time you upload to your account from the CB software, the proper database should be linked to your online account.

     As for the error, its a bit confusing. If you're opening the software and loading you're database, the program error message mentions you're trying to delete the db file which you're not. Would suggest restarting your computer, then manually locate the database you want then double-click on it to load it into the software. If that doesn't help give out support team a call 408-266-6883

  2. the update points are tied to the collection database ID number. If you intend to erase and start over (to have no update points for that graph), just create a new database (via the File Menu).

  3. make sure your on the latest version of CB2023 (v23.0.0.1841), just download the revised CB2023 program installer from your online account here to get it: https://www.comicbase.com/mycb/Registrations.aspx

    If that doesn't solve you're problem, do you have any other protection software (ex: Norton, MacAfee, AVast, etc.) that could be blocking out ComicBase from internet access? You may need to manually setup a program exception just in case within such software.

  4. i don't believe so, the points on the graph are tied to content update points you perform on your DB. The spike likely due to an incorrectly priced comic(s) that got corrected over time.

  5. Try this...

    fully exit out of Sidekick.

    Hold Down the Ctrl Key on your keyboard then start up the main software - you should go through a reindex process.

    If you're able to get through that, try to exit and see if that error pops up.

     

    If the still problem occurs, please reach out to our Support Team at support@comcibase.com

  6. upgrading to CB2023 is just a program update.

    the weekly content updates are a different thing entirely. That's done through the internet menu>check for updates.

    *if you need to redownload  the latest content update, go into the software's internet menu, click AND hold down the 'shift' key on your keyboard then select the 'check for updates' option; you will be prompted to re-download the latest content update.

    *a good issue to check if you're updated with the latest content update is The Amazing Spider-Man (6th Series) #14 - that issues was recently added

  7. You can force a redownload of the latest content update by going into the software's internet menu, click AND hold down the 'shift' key on your keyboard then select the 'check for updates' option; you will be prompted to re-download the latest content update.

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