in Content and Corrections
Posted September 1
thanks for the info.
in Tech Support
Posted August 27
-Cancel the installation
-if you have any kind of Anti-Virus/Security software (ex: Norton, MacAfee, etc.), turn it off temporarily. Programs like these can sometimes block full installs or uninstalls.
-uninstall the current version of CB2020 Pro you have on your computer through your Windows Settings>App List
-install the revised CB2020 Pro installer and see if you get further through the process.
If you still have trouble, please contact us at email@example.com OR 408-266-6883
Posted August 26
1st, download the revised CB2020 program installer (v3804) as it addresses few bug fixes from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
if that doesn't help, take a look are your current Windows Display settings; you may have to adjust the scaling down so all the elements of the interface show on screen.
Posted August 24
thanks for the info
Posted August 17
Thanks for the heads up.
Posted August 13
not able to replicate with the settings you picked...gonna notify our programming team and see what they can advise for you.
Posted August 12
Also, can you screenshot the options you picked in the Print Window?
I'll notify our programming team of your trouble and see if they can advise a solution. What version of Windows are you using btw?
in Feature Suggestions
thanks for sharing. We'll forward them up to our dev team for review/consideration
Posted August 4
Posted August 3
Try to post again and see if they show up within a 30 minute window. If nothing shows up, please email our support team at firstname.lastname@example.org with details such as your User ID and when the last time you tried to post.
Posted July 31
Try these steps:
-quit out of ComicBase if it's currently open
-head to your online account here and download/install the revised CB2020 program installer (v20.0.3): https://www.comicbase.com/mycb/Registrations.aspx
* if you have any kind of software security program running like McAfee or Norton, you may need to turn it off temporarily before you install the program installer so it can be fully installed.
*additional help for installing can be found here if needed:
If you still have trouble, please e-mail our support team directly at email@example.com
Posted July 27
We will be discontinuing content update support some time this year for CB2017. Any renewal you purchase now will be applied to the new CB2020 version.
CB2020 will do a format conversion since it uses a new db format but its a 1-time conversion for a database.
Posted July 23
I can't seem to replicate the problem. I'm getting a cover every time i want to download if i don't have it already. Give Pete a call at 408-266-6883 ext 403; i mentioned this to him and he's willing to work with you over the phone to get the trouble addressed.
Posted July 22
Hey Michael, is the problem 100% reproducible? Can you describe the precise steps we can preform to replicate the trouble?
Posted July 21
File Menu>Install Pictures and Movies
on the next window that pops up, click on the folder icon next the folder path to set a new path to your Pictures folder
Posted July 20
if you do a Notes search for Free Comic Book Day 2020 you should get a list off all the releases we're aware of.
Posted July 15
are the issues under Cavalcade of Boys need to converted to books rather than regular issues?
Click the Find drop-down and re-select "Title Name of Barcode" - that can re-establish the search parameters you wish to use.
You'll have to tinker with your Windows display settings (resolution); most likely bump up the display percentage
Posted July 13
we can't change the name at this point; it would screw up users inventory.
Posted July 10
If you can email us at firstname.lastname@example.org & describe (or screenshot) the Print options you selected and also include a pic of how the labels look when they print out that would be helpful for us to see what you're running into.
if you haven't already, you'll want to hit 'Yes' to fix the problem the software has found. If you need further tech support, please email us at email@example.com
Posted July 6
Ask Pete on Slack
make sure you're using our revised CB2020 program installer (v188.8.131.5263) that you can download/install from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
*be sure to turn off any software protection programs like Norton or MacAfee before you run the installer as they can sometimes block a full installation.
If you still have trouble, please email us at firstname.lastname@example.org for more immediate response from our tech support team.