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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. you may have database corruption going on.

    Try this:

    File Menu>File Tools

    -Optimize your Database

    -Next, Rebuild Lists (choose every option except the "Pictures files list") - this particular process will take some time to complete(at least 30 min).

    -Re-try to update afterwards

     

    If you still get the problem, email our support team at support@comicbase.com

  2. On 10/6/2023 at 4:42 PM, Kenneth Horneman said:

    Thanks, that seemed to fix that issue. However, in entering this batch of comics, I found another bug. Whenever I add a comic that I already have a copy of it and the new comic is of a different grade from the old comic, it sets the quantity of the new grade to two, rather than one.

    Thanks,

    Kenny

     

    Hey Kenny, I'm not getting the result you're getting (unless i'm misunderstanding what you're running into).

    When i scan the same comic issue in the 'add by barcode' menu, set a different grade for each then save, i see those 2 issues are listed as 2 separate items, each in a different grade.

  3. Looks like some files aren't being found as you do the installing. This is a sign of a past/incomplete installation

    Go into your Windows Settings (App list) and uninstall all instances you see of ComicBase. The idea here is to get you into a fresh state with no versions of CB installed.

    Lastly, re-run the CB2024 installer and see if you have better luck completing. If you still have trouble, please give our support team a call at 408-266-6883

  4. A few things to check...

    -Make sure you've downloaded and installed that latest version of ComicBase to your computer here: https://www.comicbase.com/mycb/Registrations.aspx

    -Make sure your database file loaded into the main ComicBase software is updated with the latest weekly content update (internet menu>check for updates).

    -We noticed when checking your account, it looks like you have 4 different database files linked to your online Profile/ComicBase mobile app. This could be the problem as you may have the wrong database selected in the app compared to what you got loaded into the main CB software.

    You can view what database files you have currently linked under the 'Known Databases' section with this link:

    https://www.comicbase.com/mycb//Profile.aspx

    Feel free to remove any database you don't use to avoid confusion.

     

    -When using the mobile app, make sure you've got the desired database file selected when scanning in items. You'll want to do the same when you launch the software so your additions get synced properly.

     

    If you still have trouble, please email our support team directly at support@comicbase.com

  5. On 9/30/2023 at 8:12 PM, Ronald Lashley said:

    Thanks, sorry, I'm just now seeing this one. I guess I'll need to upgrade what I have. One last thing on this topic... When you right-click on a title you have the option of Print Price Labels and Identification Labels. Is there a way to set defaults for both of them? It falls in line with the above. No matter which one I click I have to change. I print two labels, one with just the barcode and the other with the comic information and pic like the above. 

    Question, are you using our newly release CB2024? If not, you can download/install it from your online account here (f you have active subscription). https://www.comicbase.com/mycb/Registrations.aspx

    It's been awhile since i've had to print labels, i thought once you set particular options that CB would remember them the next time you printed labels again. Is that not the case?

  6. 6 hours ago, Steven L. Dasinger said:

    There are a few corrections.

    A) 'Spider-Woman (Book)' publisher Marvel is incorrect. The Publisher is Pocket (Books).

    Should be either 'Spider-Woman (Pocket Books)' or 'Spider-Woman (Pocket)' with Publisher Pocket.


    B) Title 'Stan Lee Presents the Incredible Hulk' and 'Incredible Hulk, The (Pocket Books)' are duplicate titles. Probably delete 'Stan Lee Presents the Incredible Hulk' (see next item)

    C) Title 'Stan Lee Presents the Fantastic Four' should changed to 'Fantastic Four, The (Pocket Books) or 'Fantastic Four, The (Pocket)'.

    All the other Marvel reprint in this 'set' of books are entered without the 'Stan Lee Presents':
    Amazing Spider-Man, The (Pocket Books, 1st Series)
    Amazing Spider-Man, The (Pocket Books, 2nd Series)
    Captain America (Pocket Books)
    Doctor Strange (Pocket Books)
    Incredible Hulk, The (Pocket Books)
    Spider-Woman (Book)

    Note 1: As you can see most of these have (Pocket Books) in the title name instead of just Pocket. I am not suggesting they all be changed to just (Pocket) but at least be consistent when changing the titles (Spider-Woman and Fantastic Four) so they all use the same format.

    Note 2: 'Stan Lee Presents' isn't used consistently with these books and looks more like 'trade dress' then actually part of the title name.

    If you have more questions, let me know.

    We have another title called Fantastic Four, The (Paperback) where #Bk 3 seems to be the same as Fantastic Four, The (Pocket Books) #Bk 1. Seems like there's a duplicate listing here, would this mean don't even bother keeping Fantastic Four, The (Pocket Books) #Bk 1?

  7. Here's a video overview of the picture installation phase you're at (what the process entails and what could possibly be problematic that you might want take a look at on your computer):

     

  8. How's your internet download speed? We talked to one user with the same problem and found out his internet speed was very low.

     

    TIPS that could help

    -if you have software security (ex: Norton, MacAfee, etc.); make sure you allow ComicBase internet access.

    -rate your current download speed: Visit speedtest.net to see what it is.

    -if its too low, a simple thing could be just to restart your internet router then retest the speed. If the speed is better, re-try to install the pictures for the software

    -if that doesn't work and your speed is too low, contact your internet service provider for additional help.

     

     

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