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Mark J. Castaneda

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Posts posted by Mark J. Castaneda


  1. Hey Steve,

    -Cancel the installation

    -if you have any kind of Anti-Virus/Security software (ex: Norton, MacAfee, etc.), turn it off temporarily. Programs like these can sometimes block full installs or uninstalls.

    -uninstall the current version of CB2020 Pro you have on your computer through your Windows Settings>App List

    -install the revised CB2020 Pro installer and see if you get further through the process.

     

    If you still have trouble, please contact us at support@comicbase.com OR 408-266-6883


  2. Try these steps:

    -quit out of ComicBase if it's currently open

    -head to your online account here and download/install the revised CB2020 program installer (v20.0.3): https://www.comicbase.com/mycb/Registrations.aspx

    * if you have any kind of software security program running like McAfee or Norton, you may need to turn it off temporarily before you install the program installer so it can be fully installed.

    *additional help for installing can be found here if needed:

     

    If you still have trouble, please e-mail our support team directly at support@comicbase.com


  3. Hi Scott,

    We will be discontinuing content update support some time this year for CB2017.  Any renewal you purchase now will be applied to the new CB2020 version.

    CB2020 will do a format conversion since it uses a new db format but its a 1-time conversion for a database.


  4. I can't seem to replicate the problem. I'm getting a cover every time i want to download if i don't have it already. Give Pete a call at 408-266-6883 ext 403; i mentioned this to him and he's willing to work with you over the phone to get the trouble addressed.


  5. If you can email us at support@comicbase.com & describe (or screenshot) the Print options you selected and also include a pic of how the labels look when they print out that would be helpful for us to see what you're running into.


  6. if you haven't already, you'll want to hit 'Yes' to fix the problem the software has found. If you need further tech support, please email us at support@comicbase.com


  7. make sure you're using our revised CB2020 program installer (v20.0.2.3663) that you can download/install from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

    *be sure to turn off any software protection programs like Norton or MacAfee before you run the installer as they can sometimes block a full installation.

    If you still have trouble, please email us at support@comicbase.com for more immediate response from our tech support team.

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