Mark J. Castaneda
-
Posts
1,380 -
Joined
-
Last visited
-
Days Won
33
Content Type
Profiles
Forums
Blogs
Downloads
Posts posted by Mark J. Castaneda
-
-
is ComicBase maximized on-screen when you're using it (can you screenshot how it appears on your end)?
Any other windows in ComicBase look odd on your end?
Anything unique about your computer setup that we should know about?
*Please email support@comicbase.com your answers as our programming team can address the trouble for you directly.
-
-
do you happen to know your current Windows display resolution? And, do you have any kind of advance scaling set too? Screenshot these settings if you can.
-
try out the revised CB2021 program installer now available here: https://www.comicbase.com/mycb/Registrations.aspx
-
Our programming team has been addressing reporting issues these last couple of days resulting in a backlog. Our processor is crunching through them as we speak...
ALSO, there is a revised CB2021 build (v21.0.1.1594) now available that addresses reporting issues. Download it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
-
Set the issue number as 500/C. Be sure to include the COA info in the notes field. Send in a correction for it - we'll be on the look out for it.
-
If you haven't tried already, download/install the revised CB2021 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
give your computer a restart afterwards and see if you have the same trouble.
*Also, if you have any protection software like Norton, MacAfee, Malwarebtyes, etc. - you may need to setup an application exclusion/exception so ComicBase can have internet access.
-
Sales data is collected for Atomic Avenue and from Heritage.
If you ever notice a price for a listing in the database that should be looked into, use the 'Request Price Check' option under ComicBase's internet menu; our editorial team will look into it further and adjust if needed.
-
1
-
-
COA included?
-
our upcoming content update this week will include 2nd printings for a few Future State titles.
in general, the initial monthly solicitation data we get from Diamond or Lunar usually doesn't include later printings. This can sometimes cause them to get into our master database later (past release day).
*You're than welcome to add in a later printing if you don't see it listed; just be sure to set the appropriate 'printing' number for the issue you add in.
-
things to try:
-Download the latest CB2021 installer (v21.0.1.1570)
-give your computer a full restart then try to start up ComicBase again.
If you have the same problem, refer to your most recently dated backup and try to load it into ComicBase. Keep any eye on the software as it starts up, if there's a particular start up operation that gives you trouble, take note of it and contact us directly at support@comicbase.com
-
ok... i'm sure he'll looking into it then. I'll bring it up in our next conference call.
-
reported to Pete?
-
our team was doing weekend work on our server that may have caused the trouble.
Ran a test update this morning through Sidekick and everything looks to be working ok.
Try to update again via Sidekick. If you still have trouble, screenshot where it gets stuck for you and email our team directly at support@comicbase.com; they'll look further into the trouble if necessary.
-
This particular new feature only works with CB2021 (doesn't account for past updates with older versions of CB); how many times have you updated with CB2021, specifically the database you are using currently in the software?
-
13 hours ago, Michael E. Jacobson said:
Going through the list of stuff in MY database that is not in YOUR database. Item in question is listed as "X-men: The Ultimate Guide", a book by DK in my comic list. Now, the actual name of this book is "Ultimate X-Men". When I try to add it the books section, I get this pop-up: "Had trouble saving this issue: constraint failed FOREIGN KEY constraint failed".
Any advice?
The title name may already exist. You might have to mod it to Ultimate X-Men (DK)
-
the way these particular variants are set in your database don't match ours... on our side, we have #1/L as the Jungle Green Premium Cover by J. Scott Campbell and #1-M as the Blank Authenticity Cover.
*our sister site Atomic Avenue has the entire run of issues and how all the variants are currently set in our master database; use it to compare and adjust if needed: Sheena (Dynamite) comic books from Dynamite (atomicavenue.com)
-
-
Make sure you've downloaded/installed the latest version for CB2021 from your online account here: https://www.comicbase.com/mycb//Registrations.aspx
Things to try:
-you can try to reset the scanner to factory settings then go through the Expert Setup off the setup guide.
-print a new ID label just in case something about the comic has changed then try to scan with the scanner.
-the ID labels are unique to the database they were created from. If you happen to scan the label into a different database, it won't work right. Is this the case for you?
If you still have trouble, email our team at support@comicbase.com. Include a brief summary of what's going on & what you've tried to do fix the problem yourself. If you can save a digital sample of the problematic barcode label and attach it in an email that could help us test the problem on our end.
-
21 hours ago, Gregory Hecht said:
Marc, is there any chance that HC can set up their standard procedure to check Dynamite's books for cover galleries and assign variant letters in the database that match those assigned by the publisher? This would help avoid situations like what Adam describes.
Thanks!
All our data for Dynamite future releases come from Diamond solicitations. The variants they provided to Diamond also isn't always organized in a way the cover gallery might state inside the printed issue. Another problem is that they don't get all the variant cover info for a given issue like store variants, convention variants, etc. We typically learn of a issue's complete cover gallery on its release day when we have a physical copy to reference and/or a user sends us a correction for a variant we don't know about.
-
1
-
-
you can also search by entering the barcode full number off the cover into the Find field at the top of the interface (75960605544904411) - you should be routed to that issue listing in the database when you do this.
-
thanks for spotting these... we'll get them tweaked
-
Store variants and online store variants are tricky for us because our solicitation data mainly comes from Diamond and Lunar distribution who don't care them.
Thank goodness for our user community who send in data for variants we aren't aware of.
Unfortunately, we can have users assign different store variants than others possibly messing up what you might have set yourself for a variant. Not sure there's a good way to get around this, you might want to email support@comicbase.com about a store variant you might have assigned just so we know not override it if a different store variant it comes in.
-
2
-
-
Tracking multiple copies of comics with different grades.
in Tech Support
Posted
are using the latest build for CB2021? if not, just download/install the revised CB2021 program installer (which addresses a few improvements and bug fixes) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
Afterwards, start up CB2021 again and see how it all looks. If you still have trouble please email our team directly at support@comicbase.com