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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. eBay is not main go to source for pricing.

    20 hours ago, Gregory Hecht said:

    I think that the answer is generally not.  They do pull from Heritage Auctions and from Atomic Avenue.  

    However, if you see an item that is not priced accurately in the database, you can use the "check price" function in the database and point to sold eBay items as evidence that an adjustment is needed.  

    Greg is on point with our main sources for pricing.

  2. you got to be careful when using more than one computer. You need to make sure you're using the exact same database file with the same Database ID number for the mobile app to show you accurate stats.

    Go back to my original reply and do what i stated there (There's also a new version of CB2023 that you might as well download/install).

  3. Its really hard to account for different users display configurations. You may want to see if you have other programs and/or special power saving settings that could be set to conflict with the screen saver.  Also look into making sure your Windows system and video card is updated with the latest firmware.

    *If you have special display settings that we should know about please let us know (ex: resolution, multiple monitors, etc.).

  4. Hey Mark, this i prefect opportunity to use the "request price check" option under the software's internet menu to let us know that the pricing should be reviewed for this issue. This will get our editorial team's attention on it and get it reevaluated for you.

  5. you got many databases by the same name linked to your account which is confusing our system. Would suggest going into your online profile page here, glance down towards the Known Databases section of the page and removing ALL databases you currently linked to your profile: https://www.comicbase.com/mycb/profile.aspx

    Next, make sure you're using the most up to date version of CB2023 (v23.2.2.2682). Download/install it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

    Lastly, launch CB2023 and load in the database you wish to associate with CB mobile app. Go to the File Menu>Collection Statistics-this will give you the db's overall stats AND link it to your online profile/mobile app. Going forward, you should then be adding comics through the mobile app to that database.

    • Like 1
  6. Almost sounds like you accidentally cleared out the default install path for the software when you tried to install. It can happen if you accidentally click outside the window.

    Try to restart the Program Installer process (it usually plugs in the proper install path).

    If you still have trouble, please contact support@comicbase.com

  7. We recently made a few tweaks to the software, Head to your online account and download/install the revised CB2023 program installer (v23.2.2.2665): https://www.comicbase.com/mycb/Registrations.aspx

    Restart your computer afterwards.

    Launch the main CB software, go the File Menu>File Tools>Optimize Database

    lastly, run the content update on your database and see if you're able to get through it or not (internet menu>check for updates).

     

    If you still have trouble, please contact the support team directly (support@comicbase.com).

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