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Rob Twohy

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Posts posted by Rob Twohy

    ComicBase 2023 Sidekick - Unhandled exception

    in Tech Support

    Posted

    Getting an email error answering Pete. So posting here...

    Hi Pete.

     
    I turned the firewall off. When I hit the "Save to Cloud" button I get the error immediately. Prior to this when Sidekick has been running I would wake up each morning and see that error. The last successful backup was 5/20. I always update (each week?) when any new updates come out.
     
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    Update problem

    in Tech Support

    Posted

    2 minutes ago, Steven L. Dasinger said:

    As a work-around until this is fixed, you can try using menu item Setup->Preferences, and near, the top, Unchecking 'Check for interim updates'.
    This should stop it from looking for a program update and go to the content update.

    Except I WANT the update. Ha

    Black Friday Sale

    in Tech Support

    Posted

    1 minute ago, Steven L. Dasinger said:

    The way it works,is:

    If you renew your current Edition, then, Yes, the year a tacked on to the end of your current expiration date. (i.e. Archive to Archive).

    However, if you upgrade (or down-grade) to a different Edition, then , No, the year starts from your purchase date. (i.e. Pro too Archive).

    Good to know. Not that I'm planning on it, but FYI. If I started a new/different subscription, would the old one be pro-rated as a refund?

    Report totals wrong?

    in Tech Support

    Posted

    Pete, I backed it up, do I need to physically send (via email) or do they have the option to look on the server side?

    1 hour ago, Peter R. Bickford said:

    Definitely weird. Can you send your active database to support@comicBase.com so we can examine it and see what's up? (You can use Sidekick to back it up, then let support known when they can look at it)

     

     

    Report totals wrong?

    in Tech Support

    Posted

    Also I had someone buy a book that was already sold. I run my inventory IMMEDIATELY upon sales notification, and also I had a book priced wrong. I sold a Supergirl #1 in NM- condition for $11.50 and it should have been $93. I'm definitely experiencing EXPENSIVE growing pains with CB/Atomic Avenue.

    Label help

    in Tech Support

    Posted

    Me too. I started a few weeks ago and I've entered 1,385 books. Got a couple hundred to go, then I hit the "FOR SALE" and Atomic Avenue has another 1600+ books for sale. Most important part is I need those divider labels so I can organize the collection. When someone buys, I can FIND the book(s). HA!

    Reset Graph?

    in Tech Support

    Posted

    1 hour ago, Mark J. Castaneda said:

    the update points are tied to the collection database ID number. If you intend to erase and start over (to have no update points for that graph), just create a new database (via the File Menu).

    If I create a new database wont' it be blank?

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