Crystal Reports

[Fred Slota]

So, I've been playing around with an Excel Workbook to find Holes.  In the process of, about a week ago I went to update my Cloud Saved Wanted report, and was told there was a problem with my Crystal Reports.  I didn't think anything of it, as there had been recent discussions about this problem, so, I followed the directions, uninstalled, removed SAP CR, reinstalled, and everything was happy.  I produced a new Wanted Report, saved it to the cloud, with a 4/26/2022 date.

 

A couple days later, through Check for Updates, a new version of ComicBase was found, 22.0.2.1680.  I installed this.  I noticed that during the update, it said it was doing something with SAP CR.  I didn't think anything of it at the time.

With the help of my Excel tool, I started adding some Wanted issues.  I then decided to generate a new Wanted report.  I am now, again, being told that there is a problem with Crystal Reports.  This is 5 days and 1 CB program update after I had successfully repaired Crystal Reports.  Before I go through the process of uninstalling/reinstalling, is there any other advice you could give or information you would want to know?

[Mark J. Castaneda]

recommended steps from the programming team:

-Go to your Windows Settings>App List...

-Uninstall your CB2022 edition

-Uninstall your CB2022 Resource listing

-Uninstall your current version of 'SAP Crystal Reports'

-lastly, install the latest CB2022 program installer and you should be good to go.

[Fred Slota]

Thanks Mark, but, that's what I did on 4/26, when I was first told Crystal Reports had a problem.  And that resolved the problem. 

 

And then I installed the newest update, and it broke again.  

 

Are you not concerned that this has happened?  Is there anything I can look at and report back to help with understanding how it is broken and how it happened?  I thought that this was a recently resolved issue and was not expected to happen with current updates?

[Mark J. Castaneda]

Odd... the recommend steps typically work if there's a Crystal Report problem. I'll need to notify Pete what you're running into.

btw, You're running on Windows 10?

[Mark J. Castaneda]

Pete mentioned you've had computer issues in the past and you likely need to do Windows reset to get everything working again. If you have further questions, message Pete on Slack for more info.