Thomas Wolak Posted November 1, 2022 Share Posted November 1, 2022 Ever since I upgraded to CB23, I get the message "Unable to connect to ComicBase/Atomic Avenue servers" ... I have not done anything to my home network infrastructure between the two releases. I've installed all latest updates (1984 as of this post) but still get the same message. I tried reinstalling CB22 but all that gives me now is that an update is available for download and will not allow me to do anything else. I guess this is a catch-22 situation. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted November 1, 2022 Share Posted November 1, 2022 Recommend a restart of your computer as the first thing to try If you have any type of security software (ex: Norton, MacAfee, etc.), it may be blocking out ComicBase from internet access. Setup a program exception for CB with such software then try again with CB. If you have no luck, give Pete our lead programmer a call at 408-266-6883 ext 403 Link to comment Share on other sites More sharing options...
Thomas Wolak Posted November 2, 2022 Author Share Posted November 2, 2022 (edited) I restarted my laptop as you suggested ... still same results. No sec s/w running other than basic windows. I will reiterate ,,, nothing changed between releases. When's a good time to call? Edited November 2, 2022 by Thomas Wolak Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted November 2, 2022 Share Posted November 2, 2022 between 9am-2pm Central Time (M-F) Pete our lead programmer's direct line: 408-266-6883 ext 403 Link to comment Share on other sites More sharing options...
Thomas Wolak Posted November 10, 2022 Author Share Posted November 10, 2022 I haven't had a chance to call yet (I keep forgetting to) but I am still having the same problem. One thing I did do was to try to update using SideKick ... Using SideKick I get the message that 'you need to register your copy of this program at ... in order to obtain updates'. I do not use SideKick but I found this additional info of 'needing to register' interesting since I've never had to do that before ... I simply downloaded the new releases and installed. One thing I did do between releases was change my email address. Is the email address 'hard-coded' or otherwise referenced in the downloaded program? I suspect it's trying to verify using my old email address. There is only one spot in CB that asks for Login information under 'internet' and I have my UserID and PW in there and I've already updated my new email address on your website. Please advise. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted November 10, 2022 Share Posted November 10, 2022 Give Pete our lead programmer a call; direct line: 408-266-6883 ext 403 Link to comment Share on other sites More sharing options...
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