This week's update error, but also, no covers?

[William Steel]

I updated the software to the latest build (23.2.0.2495) and then installed the content update. I got this error message, and everything finished, but I didn't have any covers download. I reran the update and same error message and no covers. Were there any this week?

[Mark J. Castaneda]

haven't heard of any trouble updating with 23.2.0.2495. Can you screenshot your update options so we know what you selected? It'll help us replicate the problem.

Anyone else have trouble with the latest content update?

[C. T. Burgess]

Installed latest build for CB Archive 23. trying to install content update get this error and CB shuts down. 

[Peter R. Bickford]

Make sure you exit the program, then try again. If you get any sort of error message when exiting/closing, let us know. (Basically, it had trouble creating the temporary tables used to update). Be sure to also download the very latest build.

 

-Pete

[C. T. Burgess]

Installed latest build CB '23 Archive. Ask to install latest content and then get this error.

[Mark J. Castaneda]

20 hours ago, C. T. Burgess said:

Installed latest build CB '23 Archive. Ask to install latest content and then get this error.

Give Pete our lead programmer a call at 408-266-6883 ext 403; he'll be able to help you further.

[William Steel]

Not the software update, but the content update. Here is my update checklist and the error message I keep getting. And still no new covers.

 

[Mark J. Castaneda]

William, you're running an older build. Download/install the revised CB2023 program installer (build 2535) and see if it helps from your online account: https://www.comicbase.com/mycb/Registrations.aspx

Also, with the latest build, make sure you're able to launch and exit out of the software with no trouble. To help smooth up your database, go the file menu>file tools - optimize. Try updating afterwards and see if that helps.

 

 

[Mark J. Castaneda]

19 hours ago, William Steel said:

Not the software update, but the content update. Here is my update checklist and the error message I keep getting. And still no new covers.

 

Hey William, Many users using build 2535 are not reporting the problem anymore. Let us know if it works okay for you now.

[Charles M. Doyle Jr]

Hi, I have Archive build ver 23.2.0.2535 installed. I don't see the window for the update options shown in the above post. Where do I find it?

[Charles M. Doyle Jr]

Hi again, I need to clarify my question. I know where to find the update options. What I meant was that the option window doesn't show the options for checking which types of items to update (comics,books,newspapers etc.) 

[Mark J. Castaneda]

Internet Menu>Check for Updates.

*If you've already downloaded the latest content update, hold down the 'Shift' key the next time you go into the Internet Menu>Check for Updates to redownload and/or see the update options.

 

The default top setting is to 'All' for all media types. If you want to be selective with the media types you want, bubble in 'Selected Types Only' then pick what media types you care for.

[Charles M. Doyle Jr]

Thank you, that worked. Appreciate the help.

[William Steel]

Ok, so I downloaded the latest software update (build 2640) and then the content update. Had an error popup again and didn't finish. The next day I did the content update through Sidekick without any errors (can never tell with Sidekick...); but the log file only shows comic books updating, no other media. And no mention of covers although I think I did get some of them. I see there is now build 2665, but I'll wait until the end of the week to install and see what happens then.

[William Steel]

So now I downloaded build 2682 and then the content update and I watched the whole thing and it worked. So whatever changed in the new build seems to work.

Thank you.