John Mulcahy Posted March 17, 2020 Share Posted March 17, 2020 Installed the new Pro 2020. I uploaded the file for Pictures and started loading my comics. I had an older version(2015) on a backup hard drive and thought I could use what I had from before. I never finished putting in my collection from 2015; maybe a 1/4 of what I have. It did not work. I was having issues using the original version of pro 2020 so I uninstalled everything and reinstalled. Now I don't even have a library to load any comics. When I type in a comic it does not find it; like it has no data base. I tried uninstalling and reinstalling several times now when I try to open pro 2020 it does not open at all? What did I do or how do I start from scratch. I do not mind inputting all my comics again. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 17, 2020 Share Posted March 17, 2020 we got your email concerning this. Sharing our reply in case anyone has similar trouble: You may not be loading in the right database file... In ComicBase 2020, go to the File Menu>File Tools>ComicBase Database Manager – this will search your entire computer for all database files and give you a hard instock total each. The process can take a few minutes to track down all your databases but naturally pick the database with that has the most comics in it as your database going forward. Link to comment Share on other sites More sharing options...
John Mulcahy Posted March 18, 2020 Author Share Posted March 18, 2020 Now I have new issue. I tried uninstalling the software and reinstalling it but it wont open after installation. It goes to the load screen with my name and code then immediately drops down to the task bar. If I right click it to try reopening it , I get an alert saying you can't open two at the same time. If I hover my mouse over the icon in the task bar to preview the screen it is blanked out??? Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 18, 2020 Share Posted March 18, 2020 a couple of people have reported this issue in the past... not sure what the cause is. Sounds like the program is getting minimized when it starts up on your taskbar. If you press & hold down the 'shift' key on your keyboard then right-click with your mouse over the CB icon on your taskbar, see if you see the 'maximize' option - it should allow you to fully display the software on-screen. Link to comment Share on other sites More sharing options...
Eva Brown Posted May 12, 2020 Share Posted May 12, 2020 Still having the problem. It is not a failure to maximize problem. Any other recommendations. I have uninstalled and reinstalled the 2020 software. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted May 13, 2020 Share Posted May 13, 2020 Give us a call and our support team an assist you further (408-266-6883) Link to comment Share on other sites More sharing options...
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