Pictures Not Showing On Archive

[Evan C. Fix]

I have upgraded to Archive edition but all of my issues are still not showing cover photos what do i need to do to correct this

[Evan C. Fix]

After looking further the perplexing thing is the covers are now showing on the mobile app just still not showing on the application outside of the first issue of the series. Attempting to download pictures from File - File Tools - Manage Pictures and Movies is not making a difference 

[Steven L. Dasinger]

First a little information.
When you install the Archive Edition (and possibly the new 'Plus' editions), you have an option for a quick install.
What this means is small, thumbnail sized covers will be installed to save time and space on your disk. Then any time you click on a cover to display it, CB will download the full-sized image and display it and save on you disk locally.
(There is also an option on the content Update window to chose between Fast/Least Space or Best/Most Space.)

Alternately, you can go to the CB website, use My Account (top left corner) and select Registrations.
Click on the green arrow under Download next to your Edition.
Then click the 'Other' radio button.
This will get you to the page where you can download the full-sized cover (several files in the 5-7 GB range).
After downloading all of them, use File->File Tools Manage Pictures and Movies and select Install from Disk (actually disk images in the files you downloaded) to get all the full-sized covers installed.

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Now that that is out of the way, If the install used the quick install, all of the available (small-sized) covers should be visible in CB.
When you used File->File Tools Manage Pictures and Movies and clicked Download and install Pictuers, all of the available (small-sized) covers should be visible in CB.
If you downloaded the files and installed them, all of the available (full-sized) covers should be visible in CB.

Since you are reporting that they are NOT visible, I would check the following (you may have already done this):
Open File->File Tools and select Manage Pictures and Folders. Note the path under 'Location of Pictures and Logos.
This is the location that CB is using to Find the various cover scans. By default, it is the C drive\Users\Public\Documents\Human Computing. (NOTE: actual folder is 'Public Documents' and not 'Documents').

You can also right-click on the large cover in the top-left corner and select Show Picture File to get the location (but drilled down to the Title).

Verify that the covers you are NOT seeing are in that location.
If they are NOT there, then they are somewhere else and you would need to find them.
If the ARE there and are not being displayed, then there is something wrong and you need to contact support so they can figure out what the problem is.