CB2021 - installation/start up trouble

[Mark J. Castaneda]

Hi Folks,

Please use this thread for any trouble with installing or starting up the new CB2021 version.

If you scan describe the steps that lead to any trouble and provide any screenshots, that would help greatly in reproducing the trouble on our end so we can fix.

Also note the CB2021 build number you are using.

[Peter R. Bickford]

It looks like the problem was related to currency settings -- there's a new build out now (1165) which should fix this for you. If you go to My Account > Registrations and download the software again, it should take care of it. Please let me know if it solves the issue for you.

 

Best,

-Pete

[david reed]

I am having trouble with install and start up (version 1172).

Both errors refer to the C: drive, despite the fact that I loaded it to the D: drive.  (As an experiment, I also tried loading it to the C: drive, but no dice.)

I have tried running the installer normally and "as administrator" with no changes.

 

Any help would be awesome... thanks.

 

-dave

 

 

 

[Thomas Conroy]

Having exactly the same problem.  Please let me know when there is a fix.

[Peter R. Bickford]

It looks like there's some sort of permissions issue on your drive, where you're not being allowed to set the security settings for one of the system folders (C:\ProgramData).

 

Things I'd try:

1. Uninstall ComicBase, then...

2. Try right-clicking on the installer and choose "Run as Administrator"

3. Temporarily disable any security software that might be blocking the install

4. Try downloading the prerequisites directly from here if needed:
https://comicbase.com/distro2021/cb2021resources.exe

 

Please write back and let me know what you experience--a couple of people have had this issue, and I'd really like to determine a cause/workaround.

-Pete

[Thomas Conroy]

Still having the same problem come up even when downloading the prerequisites directly.  I don't even show a C:\ProgramData folder when I list them.  I tried "Run as Administrator".  Nothing seems to work.

[Thomas Conroy]

I found C:\ProgramData as a hidden folder.  I tried changing the permissions for the HumanComputing folder but it still didnt work.

[david reed]

35 minutes ago, Thomas Conroy said:

Still having the same problem come up even when downloading the prerequisites directly.  I don't even show a C:\ProgramData folder when I list them.  I tried "Run as Administrator".  Nothing seems to work.

 

Same here.  When I use the installer, I get the "Could not set security for file..." error, but after closing it, it confirms that the program loaded anyway.  Then when I try to open the program, it gives me the "Required file..." error.  I have tried doing both as "run as administrator".

 

Using the prerequisites (running as administrator) throws me the first error almost immediately and brings things to a stop.

 

I use Avast, but have it turned off currently.  My computer is a year old, so it should not be a performance issue (not that it looks like one).

 

-dave 

 

[Douglas Hogsed]

Sharing the same issue (Could not set security, etc..). Thanks Pete for assisting the forum

[Stephen J. Weihman]

Can't start Sidekick.  CB2021 4K Archive Edition v21.0.0.1174.  Have verified everything is registered, shows my name and serial number correctly in Help/About ComicBase

Get this error:

[Garrett Girard]

I'm also stuck at this error. 

[Ronald D. Schmidt]

Same error. When it is installing the resources it seems to stop while collecting data,

[Peter R. Bickford]

Anyone having this particular issue: Please give me a call at 408-266-6883 so we can set up a remote session and investigate. Would really like to get whatever the underlying conflict is sorted out ASAP. (You can also send me email directly at support@comicbase.com, if the phones don't ring through due to the hour/holiday)

-Pete

[Stephen J. Weihman]

1 hour ago, Stephen J. Weihman said:

Can't start Sidekick.  CB2021 4K Archive Edition v21.0.0.1174.  Have verified everything is registered, shows my name and serial number correctly in Help/About ComicBase

Get this error:

Same issue with build 1191....

[Peter R. Bickford]

Stephen: Let's follow up via a separate thread--this one's getting packed with unrelated material. Can you give me a call at 408-266-6883 so we can solve your issue (it's different than the others)

-Pete

[Stephen J. Weihman]

34 minutes ago, Peter R. Bickford said:

Stephen: Let's follow up via a separate thread--this one's getting packed with unrelated material. Can you give me a call at 408-266-6883 so we can solve your issue (it's different than the others)

-Pete

Pete, looks to be fixed in build 1193.

[Peter R. Bickford]

For anyone still having permissions issues when installing:

- I posted a new build (1209) -- which removes the permission setting in the ProgramData folder which we used to need to do to have themes work. This hasn't been a problem for most users, but if that's what's causing your machine to hack up a hairball, this may fix it for you. PLEASE give it a shot and let me know--good or bad--whether this solved it for you.

- If it didn't, please send me a note at support@comicbase.com with your phone # and the best time to call you -- I _really_ want to put this issue to bed if possible before we publicize the release widely.

Thanks!

-Pete

[Jeffrey L. Rice]

Just paid for the upgrade after downloading the updater. Now it will not let me open the program because I don't have a Serial Number associated. How do I input the new serial number?

 

[Peter R. Bickford]

Hi Jeff,

The serial # would have been issued to you right when you upgraded. Make sure you're logging in with the same account you purchased from, and contact support@comicbase.com if you need help.

-Pete

[Thomas Conroy]

Peter, 1209 seems to have solved the problem.  Thanks!

[Ronald D. Schmidt]

Thanks Pete. This seems to have fixed the problem for me.

[david reed]

The new build seems to have worked for me too.  Thanks.

[Doug MedicAR]

No problem with the program itself, but I have problems when I try to download the pictures.  Instead of the download simply beginning, I am taken to another site, http://www.mediafire.com/file/xfup7q8qsqrjoua/Pictures_1.zip/file which is kind of spammy.  Is this the new way to download pics? 

[Steven L. Dasinger]

I downloaded them from that site and installed with out any apparent problems.

MediaFire appears to be a legitimate File Share and Storage site.

[Craig A. Guerin]

Does the new install take a really really long time to install? I get half way then nothing happens...