Mark 2 laser scanner not entering numbers into barcode field

[Sean W. Bravener]

I just picked up this scanner from you guys and plugged it in.  I opened Comicbase and began scanning barcodes.  Unfortunately the numbers from the barcodes are not showing up.  Here are the steps I have tried so far

1) made sure I was in the find comic by barcode field.

2) opened notepad and scanned a few books.  same thing.  no numbers.

3) I wend through the easy setup and scanned all the codes.  retried scanning books same result.  beep no numbers

4) went through the advanced setup retried scanning a book beep no numbers

5) closed and re-opened Comicbase.  same result.

6) rebooted computer and plugged scanner into different USB port.  Beep no response.

 

At this point I am out of options.  Please oh wise and powerful comicbase gurus point me in the right direction.

 

Thanks

Sean B.

 

[Steven L. Dasinger]

I would send an email to support@comicbase.com for faster response.

Assuming you are scanning in the set-up codes correctly and scanning the codes correctly (which I am), you have gone through the steps I would have.

The telling one is that nothing is showing up in Notepad.

One question: When you press the button to scan, to you see the light on the object?

[Sean W. Bravener]

Thanks Steven for the assist

yes when I hit the trigger it lights up.

iwill send a note to support

 

thanks,

Sean

[Justin P. Shephard]

Did tech support have any ideas? My barcode scanner isnt working even after trying all the above ideas. 

[Gregory Hecht]

I assume you bought your scanner from Human Computing.
 

How have you set up your scanner to talk to your computer?  If it isn’t scanning numbers, it sounds like a device communication issue. 

[Mark J. Castaneda]

If you have model we sell, try using the setup guide to reset the scanner then reprogram with our setup codes. If you need acess to our setup guides, head here: https://www.comicbase.com/mycb/Products/barcodesetup.aspx

*you can also try a different USB port on your computer. I've heard of cases where users had machines with faulty ports.