Sean W. Bravener Posted January 7, 2021 Share Posted January 7, 2021 I just picked up this scanner from you guys and plugged it in. I opened Comicbase and began scanning barcodes. Unfortunately the numbers from the barcodes are not showing up. Here are the steps I have tried so far 1) made sure I was in the find comic by barcode field. 2) opened notepad and scanned a few books. same thing. no numbers. 3) I wend through the easy setup and scanned all the codes. retried scanning books same result. beep no numbers 4) went through the advanced setup retried scanning a book beep no numbers 5) closed and re-opened Comicbase. same result. 6) rebooted computer and plugged scanner into different USB port. Beep no response. At this point I am out of options. Please oh wise and powerful comicbase gurus point me in the right direction. Thanks Sean B. Link to comment Share on other sites More sharing options...
Steven L. Dasinger Posted January 7, 2021 Share Posted January 7, 2021 I would send an email to support@comicbase.com for faster response. Assuming you are scanning in the set-up codes correctly and scanning the codes correctly (which I am), you have gone through the steps I would have. The telling one is that nothing is showing up in Notepad. One question: When you press the button to scan, to you see the light on the object? Link to comment Share on other sites More sharing options...
Sean W. Bravener Posted January 7, 2021 Author Share Posted January 7, 2021 Thanks Steven for the assist yes when I hit the trigger it lights up. iwill send a note to support thanks, Sean Link to comment Share on other sites More sharing options...
Justin P. Shephard Posted August 21, 2022 Share Posted August 21, 2022 Did tech support have any ideas? My barcode scanner isnt working even after trying all the above ideas. Link to comment Share on other sites More sharing options...
Gregory Hecht Posted August 22, 2022 Share Posted August 22, 2022 I assume you bought your scanner from Human Computing. How have you set up your scanner to talk to your computer? If it isn’t scanning numbers, it sounds like a device communication issue. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted August 23, 2022 Share Posted August 23, 2022 If you have model we sell, try using the setup guide to reset the scanner then reprogram with our setup codes. If you need acess to our setup guides, head here: https://www.comicbase.com/mycb/Products/barcodesetup.aspx *you can also try a different USB port on your computer. I've heard of cases where users had machines with faulty ports. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now