Michael Jacobson Posted March 7, 2021 Share Posted March 7, 2021 Nowadays, whenever I use the Scan Item feature, I get the window that says ERROR: Request failed with error. So I can't enter new comics or check to see what the comic should be listed under. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 8, 2021 Share Posted March 8, 2021 Programming team is working on the Mobile app these past few days. The work may cause some temporary errors doing certain things. You're basically scanning a barcode number i assume? Link to comment Share on other sites More sharing options...
Michael Jacobson Posted March 9, 2021 Author Share Posted March 9, 2021 Yeah, I'm scanning barcodes. I have a comic that's showing up as "unrecognized", and I just want to know where in the database it belongs. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 9, 2021 Share Posted March 9, 2021 There is the off chance it may not be in the database... can you provide the full barcode number and i'll double check we have it or not? Link to comment Share on other sites More sharing options...
Michael Jacobson Posted March 13, 2021 Author Share Posted March 13, 2021 Here is a sample of comics, magazines and books that I've scanned using the app: 7-59606-02435-3-00111 X-Men Survival Guide to the Mansion, scan comes up as "ERROR: Scan lookup request failed with error" 0-70989-36587-2-08 Heavy Metal (2nd series) #300-A, scan show 8 different issues of Heavy Metal and "Loading..." 7-25274-22493-7-58 Star Wars Insider #172 (Comic Store Exclusive cover), scan comes up as "ERROR: Scan lookup request failed with error", issue not in database 0-74808-01805-5-39 Star Wars Insider #189-A, scan comes up as "ERROR: Scan lookup request failed with error", this issue is in the database 8-50008-92708-9-00341 The Cimmerian: The Frost Giant's Daughter #3-D, scan shows correctly 9-780760-762059-52498 Marvel: The Characters and Their Universe, scan comes up as "ERROR: Item not found" Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 15, 2021 Share Posted March 15, 2021 Have you run the latest content update for your ComicBase database (internet menu>check for updates) to make sure these barcode numbers are in the db before you scan with the app? Link to comment Share on other sites More sharing options...
Michael Jacobson Posted March 20, 2021 Author Share Posted March 20, 2021 Yesterday, I ran the latest content update and this error came up with the app: Back Issue #125 (magazine): UPC #1-82658-00420-0 is in the database. When scanned, I get "ERROR: Scan Lookup Request Failed With Error". Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted March 22, 2021 Share Posted March 22, 2021 I forgot to ask.. you're running the latest version of the ComicBase Mobile App. We recently released a new version which should be in available in the app store. See if it helps. Link to comment Share on other sites More sharing options...
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