Todd Norris Posted December 26, 2019 Share Posted December 26, 2019 Hi Everyone - I'm new to the ComicBase group and I purchased the Professional version today to start cataloging my collection to better organize and know what I actually have. My issue is that I went to download my software from the "Registered Products" page of the website, after I have logged in. Everything downloaded and installed correctly, but when I go to log-in and input my credentials I get the following error message: "ComicBase 2020 Archive Edition Yikes! You won't be able to run this program since you don't seem to have a serial number for ComicBase 2020 Archive Edition registered to that ComicBase account." The issue is that I did not purchase the Archive edition, I purchased the Professional edition. The program even installed as "Professional" and shows on my desktop as the Professional edition. So what should I do to resolve this issue? Has anyone else run into this? I couldn't find anything in the forums on this issue. FYI... I have already uninstalled the software, restarted my computer and reinstalled the software and the same issue persists. Thanks in advance. Link to comment Share on other sites More sharing options...
Fred Slota Posted December 26, 2019 Share Posted December 26, 2019 Just a friendly note, this might wait a few days before being addressed. The office is closed through 1/2/2020. Sorry I can't be helpful. Link to comment Share on other sites More sharing options...
Todd Norris Posted December 26, 2019 Author Share Posted December 26, 2019 I sent an email as well and the support team responded. There was an issue with the last release and it has been fixed now allowing for the correct download. I was able to finally get access. Link to comment Share on other sites More sharing options...
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