Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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what were the comics you scanned in? Are they already listed in the CB desktop software before you tried to 'Check sales and purchases'?
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Forgot to ask, you're scanning with an iPhone or Android? Model?
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programming team checked if you sent in any requests to the server with your mobile app scans and found nothing. Could have been a bad connection with your initial scans uploading to us.
Try rescanning a few issues again and then 'check sales & purchases' in ComicBase and see if they process correctly.
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no errors came up with the mobile app or in the main CB software?
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@Antonio J. Schipani You emailed us about this title, can you confirm what the contents of an issue contain? 100% reprint, new material or a mix of both?
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I'd suggest a new title
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To be clear, with the option checked you're still seeing wanted items post to your Atomic Avenue Wish list?
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nevermind, found it. will mention your observation to the programming team.
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one of the few options i never use... where is this located?
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good catch. value should definitely be looked into.
In the future, if you see a questionable price in CB, just highlight it in the software then go to the internet menu>request price check. This will notify our editorial team asap to look into it for you.
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you're using the 'Submit All Corrections' option?
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1st, make sure you're using the latest version of CB2026, you can download/install the setup file for it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
Restart your computer. Upon restart, regenerate the reports you're having trouble with.
If they don't show up after about 15min from the point you upload them, let us know. Also describe the steps you do specifically to generate the report so we can replicate (to help us pin down any bug).
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12 hours ago, Alan DeCamp said:
Hi Steven, I went back and checked the Captain Marvel books earlier, and yes, the title pages say "Marvel Captain Marvel", just like the one you pictured. That is the Title because Marvel did not produce the books.
I also went back to check the Spider-man coloring book, yep I have the same one. This left me perplexed, then I reaiized where I made a mistake eaelier in this thread. It is "The Amazing Spider-Man Coloring Book" which I had put in as "Amazing Spider-man, The Coloring Book". I forgot to put the colon after "The", like I had found in other listings, such as "Amazing Spider-Man, The: An Origin Story" or "Amazing Spider-Man, The: The Big Top Mystery". In that form it would have shown "The Amazing Spider-Man: Coloring Book". Thjis is how I intended the title to be. Upon closer examination, should we make the title "Amazing Spider-Man Coloring Book, The: The Oyster Mystery"?
Yes, i think Amazing Spider-Man Coloring Book, The: The Oyster Mystery is the proper title name to set to.
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Thanks. Will let the editorial team to update the #2025 covers under the Grimm Fairy Tales Swimsuit Special title
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email support@comicbase.com and let them know you need a return label for the troublesome scanner. They inspect it further for you (they'll attempt to program it OR send out a working replacement).
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there's a revised CB2026 setup file (build 1884) that you may want to install. Then see how your next update through Sidekick goes. Let us know how you make out.
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suggestion from shipping dept that may help:
If the scanner is adequately charged there's is no need for it be connected to your computer. Just have the USB receiver/dongle connected to your computer.
Hit the trigger to turn on the scanner. Take note of the light on top of the scanner. If it's blue then it's properly paired to the USB receiver. If its green light, its not connected. (Try a different USB port or different computer if available to get it paired).
Scanner should have came with a small manual from the manufacturer with a factory setup code. Start by scanning that code to get to a proper starting state.
Once its paired, refer to our setup sheet and scan the Easy Setup codes top to bottom. (See my previous reply if you need it)
when scanning, helps to scan not too far from a code (about 5 inches)
As you scan a specific setup code, use your other hand or a piece of paper to cover up other codes close by so nothing interferes as you set up.
Finally, hop into ComicBase and try scanning in comic barcodes and see if the full number project.
*If none of the above help, message our support team at support@comicbase.com. They can setup a return slip if needed to see if you got a faulty scanner.
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Attached the setup sheet that should work with the MK2. Try printing and setting up with it.
Also helps to have the scanner connected with the USB cord so its adequately powered for initial programming (or charged for 2-3hrs). You can also try another USB port on your computer to plug into (not all USB ports have full power running through them).
If you have still trouble, please reach out to our support team directly at support@comicbase.com OR 408-266-6883 ext 403
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Setup menu>Preferences that allows you to adjust the standard cost ($0, cover, or current value). Once set, going forward your cost should adjust according to the setting you choose BUT keep in mind this feature only works when using the Add by Barcode option under the Items menu when you add new items to your database.
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If a simple computer restart doesn't help then the problem could be caused by your anti-virus (Webroot, MacAfee, Norton, AVG, etc.) and how it handles programs you start up. An easy test to do to determine if your AV (Anti-Virus) is the culprit is to temporarily turn it off then start up CB afterwards.
If you're AV is the culprit, you may need to setup a program exception for CB (suggest using YouTube as tool to walk you through the process if needed).
*Also, make sure you download/install the latest CB2026 setup file from your online account so you've got the most-up-date version of the software: https://www.comicbase.com/mycb/Registrations.aspx
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correction... build 1844 should hopefully address the problem (ready in about 5 min to download).
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new build 1843 posted, download/install the revised CB2026 setup file and see if it helps address the problem
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Do you know what country/region your Windows OS is set to?
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will let the programming team know
New items scanned via mobile app not found.
in Tech Support
Posted
The programming team has been working on finishing off the new version of the mobile app for the past few weeks (scanning being the main focus). Once it becomes available, try out the scanning again through the app and see if your able to sync your purchases. We will post a news announcement on www.comicbase.com when it goes live, stay tuned.