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Mark J. Castaneda

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Posts posted by Mark J. Castaneda


  1. Hey Brad,

    Your subscription status is in an expired state so you'll want to consider renewing so you can properly update your database. Renewing would also get you our new CB2020 version (CB17 has been discontinued for a few years already).


  2. I believe the music got taken out because not a lot programs these days have start-up music.

    I'll mention it though in our next team meeting. You guys care for that classic start-up music we used to have going as far back as version 11?


  3. After you add in the new things to your CB db, go the File Menu and pick the 'Collection Statistics' option. This will sync your basic db stats to your online account.

    For newer reports for your collection:

    -In ComicBase, pick a report style (ex: Collection Report) under the Reports Menu, pick your report options, and hit the 'Save to Web' to upload it to your online account

    *ComicBase Sidekick can do this automatically for you through its 'Save to Cloud' option; take a look at your Sidekick settings (Schedule and Save to Cloud Tabs) to see if its setup for you already; you can tweak how often it uploads a new report and what reports will auto-upload for you.


  4. Tough to say... take a picture of it and email it to support@comicbase.com. If you recall what year you bought it that would be helpful as we've had different models over the years.


  5. Hi Brad,

    If you had any kind of software security (ex: MacAfee, Norton, etc.) running as you installed, they can sometimes block a full installation.

    Try turn into off for a few minutes, uninstall and reinstall then start up the software. See if that helps. If you have no luck, please contact our tech support team at support @comicbase.com OR give them a call at 408-266-6883.


  6. Hey Steve,

    -Cancel the installation

    -if you have any kind of Anti-Virus/Security software (ex: Norton, MacAfee, etc.), turn it off temporarily. Programs like these can sometimes block full installs or uninstalls.

    -uninstall the current version of CB2020 Pro you have on your computer through your Windows Settings>App List

    -install the revised CB2020 Pro installer and see if you get further through the process.

     

    If you still have trouble, please contact us at support@comicbase.com OR 408-266-6883


  7. Try these steps:

    -quit out of ComicBase if it's currently open

    -head to your online account here and download/install the revised CB2020 program installer (v20.0.3): https://www.comicbase.com/mycb/Registrations.aspx

    * if you have any kind of software security program running like McAfee or Norton, you may need to turn it off temporarily before you install the program installer so it can be fully installed.

    *additional help for installing can be found here if needed:

     

    If you still have trouble, please e-mail our support team directly at support@comicbase.com


  8. Hi Scott,

    We will be discontinuing content update support some time this year for CB2017.  Any renewal you purchase now will be applied to the new CB2020 version.

    CB2020 will do a format conversion since it uses a new db format but its a 1-time conversion for a database.


  9. I can't seem to replicate the problem. I'm getting a cover every time i want to download if i don't have it already. Give Pete a call at 408-266-6883 ext 403; i mentioned this to him and he's willing to work with you over the phone to get the trouble addressed.

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