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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. Hi Folks,

    Please use this thread for any trouble with installing or starting up the new CB2021 version.

    If you scan describe the steps that lead to any trouble and provide any screenshots, that would help greatly in reproducing the trouble on our end so we can fix.

    Also note the CB2021 build number you are using.

  2. Apologizes for the confusion, we are aware of it and the programming team is currently working on getting it fixed.

    Keep an eye out on our main website, FB page, and/or email... we'll make an official announcement when CB2021 is full released at which time you should be able to launch into it properly.


  3. We typically only get the regular cover of most new comics on their release week. Overtime we get the variants added in future content updates.

    Every week's new content update includes a batch of new covers and old covers; doesn't include the previous weeks' batches of covers - you'll have to manually download covers that you might have missed in older updates.

  4. There's no style guide for this kind of stuff...

    These days we treat graphic novels as just regular items but if its a Hardcover we change the variation type accordingly.

    Box sets can be tricky. Ideally a Deluxe Set would be the first item type to go with if its a slipcase style item. CS would be used if the item collects a short run of issue numbers.

    If you ever have questions about what to designate things as, feel free to email us at support@comicbase.com and our editorial team can help you further.

  5. Apparently in the main Print Window, the 'Export' button was never intended to be active for Divider Labels (so its a bug).

    Alternatively, If you hit 'Preview' button instead, on the preview window that pops up you'll have an export button at the top/left of the interface so you can save out the labels.

  6. make sure you are using the latest build for CB2020 (v20.0.3.3829), you can download/install the latest CB2020 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

    Next, make sure in Sidekick's settings, that in the General Tab you have the desired database listed. If you don't see it, feel free to add it. Subtract any database from the list you don't use. Also, in the Schedule Tab, review what is set there. Ideally you want to schedule any of the options at a time when your computer is on and you're not using the main ComicBase software. Try to update after in Sidekick and see if that helps.

    If the problem persists, please email our team at support@comicbase.com

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