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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. Hey Herb,

    Our programming team has been updating hardware and settings related to our server that might have caused the problem. As of now, things are working okay on our end.

    -Would recommend you make sure to download/install the revised CB2024 program installer (v936) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

    -restart your computer, relaunch CB2024 and try to download the latest available content update.

    If any error messages pop-up, note them in this thread.

  2. after a bit of trial and error, i think this is what's happening...

    If you have copy of a particular issue (ex: Batgirl (5th Series) #1) already in stock (qty 1) in a specific condition (ex: NM) THEN add through the mobile app the same issue at a different condition (ex: VF), a qty of 2 will be added in VF instead of just 1 when you sync the addition in the main software. That sound about right?

  3. typically, if we know (or have a strong feeling) when the a given title will end its publishing run, we'll end cap it with the last year published. A title that would go on for years (ex: Action Comics) we would just say 'Present'

  4. you may have database corruption going on.

    Try this:

    File Menu>File Tools

    -Optimize your Database

    -Next, Rebuild Lists (choose every option except the "Pictures files list") - this particular process will take some time to complete(at least 30 min).

    -Re-try to update afterwards


    If you still get the problem, email our support team at support@comicbase.com

  5. On 10/6/2023 at 4:42 PM, Kenneth Horneman said:

    Thanks, that seemed to fix that issue. However, in entering this batch of comics, I found another bug. Whenever I add a comic that I already have a copy of it and the new comic is of a different grade from the old comic, it sets the quantity of the new grade to two, rather than one.




    Hey Kenny, I'm not getting the result you're getting (unless i'm misunderstanding what you're running into).

    When i scan the same comic issue in the 'add by barcode' menu, set a different grade for each then save, i see those 2 issues are listed as 2 separate items, each in a different grade.

  6. Looks like some files aren't being found as you do the installing. This is a sign of a past/incomplete installation

    Go into your Windows Settings (App list) and uninstall all instances you see of ComicBase. The idea here is to get you into a fresh state with no versions of CB installed.

    Lastly, re-run the CB2024 installer and see if you have better luck completing. If you still have trouble, please give our support team a call at 408-266-6883

  7. A few things to check...

    -Make sure you've downloaded and installed that latest version of ComicBase to your computer here: https://www.comicbase.com/mycb/Registrations.aspx

    -Make sure your database file loaded into the main ComicBase software is updated with the latest weekly content update (internet menu>check for updates).

    -We noticed when checking your account, it looks like you have 4 different database files linked to your online Profile/ComicBase mobile app. This could be the problem as you may have the wrong database selected in the app compared to what you got loaded into the main CB software.

    You can view what database files you have currently linked under the 'Known Databases' section with this link:


    Feel free to remove any database you don't use to avoid confusion.


    -When using the mobile app, make sure you've got the desired database file selected when scanning in items. You'll want to do the same when you launch the software so your additions get synced properly.


    If you still have trouble, please email our support team directly at support@comicbase.com

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