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Mark J. Castaneda

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Mark J. Castaneda last won the day on February 19

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  1. thanks for the heads up. we'll correct in the upcoming content update.
  2. is this still an issue for you Ken? Weekend maintenance may have fixed things. If you still have trouble, please send us a new message at support@comicbase.com and Pete and we'll take a look.
  3. not able to reproduce this problem on our end... Can you give us precise steps to reproduce just in case we're missing a step? Also, please email these steps to support@comicbase.com so our programming team can try them out.
  4. You might have an early build where it got corrected later on. In any case, updating has been deactivated for that version so it wouldn't work properly for you.
  5. Hey Brad, Your subscription status is in an expired state so you'll want to consider renewing so you can properly update your database. Renewing would also get you our new CB2020 version (CB17 has been discontinued for a few years already).
  6. I believe the music got taken out because not a lot programs these days have start-up music. I'll mention it though in our next team meeting. You guys care for that classic start-up music we used to have going as far back as version 11?
  7. Free Edition comes with small amount of pre-selected covers; typically the 1st issue of a series. Same with the Express but a higher amount (5,000+). The complete cover library is exclusive to the Archive edition.
  8. After you add in the new things to your CB db, go the File Menu and pick the 'Collection Statistics' option. This will sync your basic db stats to your online account. For newer reports for your collection: -In ComicBase, pick a report style (ex: Collection Report) under the Reports Menu, pick your report options, and hit the 'Save to Web' to upload it to your online account *ComicBase Sidekick can do this automatically for you through its 'Save to Cloud' option; take a look at your Sidekick settings (Schedule and Save to Cloud Tabs) to see if its setup for you already; you can tweak how often it uploads a new report and what reports will auto-upload for you.
  9. Thanks for the info. The link to the trade paperback doesn't seem to load. Do you know the cover price by chance?
  10. Tough to say... take a picture of it and email it to support@comicbase.com. If you recall what year you bought it that would be helpful as we've had different models over the years.
  11. Hi Brad, If you had any kind of software security (ex: MacAfee, Norton, etc.) running as you installed, they can sometimes block a full installation. Try turn into off for a few minutes, uninstall and reinstall then start up the software. See if that helps. If you have no luck, please contact our tech support team at support @comicbase.com OR give them a call at 408-266-6883.
  12. Hey Steve, -Cancel the installation -if you have any kind of Anti-Virus/Security software (ex: Norton, MacAfee, etc.), turn it off temporarily. Programs like these can sometimes block full installs or uninstalls. -uninstall the current version of CB2020 Pro you have on your computer through your Windows Settings>App List -install the revised CB2020 Pro installer and see if you get further through the process. If you still have trouble, please contact us at support@comicbase.com OR 408-266-6883
  13. 1st, download the revised CB2020 program installer (v3804) as it addresses few bug fixes from your online account here: https://www.comicbase.com/mycb/Registrations.aspx if that doesn't help, take a look are your current Windows Display settings; you may have to adjust the scaling down so all the elements of the interface show on screen.
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