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Mark J. Castaneda

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Mark J. Castaneda last won the day on April 10

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  1. Email our support team at support@comicbase.com and let them know the about the error you're getting. Make sure you've backed up to cloud the database file that's giving you trouble and mention the database name in your message; they'll likely do a deep dive on the db and see what's going on with it.
  2. Can you screenshot your report settings? We'll try to replicate the issue.
  3. -select each item that got stolen and 'mark' it (Ctrl+R) -once you marked all the stolen items, go to the Report Menu and run a Collection Report and make sure you have the 'list only marked issues' checked
  4. I wonder if a bad data point slipped into one of those fields you exported. Are you able to scan the export file for any oddities? A common one i notice, is a user inputted a barcode number into another field.
  5. report processor got hung up over the weekend; we reset it and user reports are being processed, may take 1-2 hrs to complete.
  6. If the rebuild doesn't help, i would suspect corruption on that database. The file menu has the export and import options; I would suggest exporting out your data fields that are important to you and importing into a fresh database as a final solution.
  7. not getting the same problem on my end. You may have firewall and/or protection software settings possibly blocking out ComicBase from internet access; you may need to setup a program exception.
  8. -a new CB2024 program installer (v1165) is now available, download/install it here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer afterwards, then see if you're able to reproduce that error you're running into. Let us know how you make out.
  9. we'll forward this to our editorial team to get added to the upcoming content update.
  10. -try installing the revised CB2024 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer then relaunch ComicBase -Go the File Menu>File Tools>Optimize database -lastly, see if the problem still occurs If you still have trouble, e-mail our support team directly at support@comicbase.com
  11. can re-verify the dimensions for that particular cover image for Power Pack: Grow Up #1 in your Picture folder? Just curious what you it is despite what your screenshot states
  12. Not familiar with this title (must have come in through a user submission). If they're numbered official #1 and #2 then we can roll them into 1 title.
  13. This one was a tough call. The publisher isn't clear if the previous 2 Harris series has to do with their numbering approach; so we started at the first series published by Dynamite that being Vampirella (3rd Series).
  14. same exact screenshot (same dimensions noted for both files)?
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