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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. make sure you have a solid connection to the internet. If you have protection software like Norton, double-check ComicBase is allowed internet access. a simple exit and restart of Sidekick can help ...OR even a computer restart can help. If you continue to have trouble, please email our support team at support@comicbase.com
  2. This sounds like a computer performance problem. You're running at 1.60 GHz which is under our recommended 2.0Ghz. Not to mention, if you have other programs running (even background programs which most computers do) that can also slow overall computer performance. As a result, CB is having trouble fully completing an action you try to initiate like optimizing, updating, exiting, etc. - you will likely hit 'not responding' states that could take longer than normal to finish through (or not finish). Did you access to a computer with better specs?
  3. do you get the 'Not Responding' state when you try to exit OR something different?
  4. Processor slightly below our recommend 2.0 GHz recommendation. Could explain the long processing time of certain actions. Did you test whether you get the same problem on a New Database file?
  5. Is the problem specific the the database file that's loaded into the software? As a test, Go the File Menu and create a New Database & try to optimize it. Exit out a few times and see if you get the same trouble.
  6. Not having any trouble similar to what you're reporting from other users. This may be unique to you or possibly non-USA users. *Any Users outside the USA have the same trouble? ALSO, If you have any kind of Software protection (Ex: Norton, MacAfee, Avast, etc.), make sure ComicBase is allowed internet access (you may need to setup a program exclusion). Do the same for Firewall settings.
  7. How do you exit out of the software? File Menu>Exit OR just hit the 'X' at the top/right header of the main software window? Does the problem happen every time for you. *Try Optimizing your Database (File Menu>File Tools>Optimize). This will help 'smooth up' your database
  8. Do these files actually have file sizes in that file folder? Do the covers actually display in ComicBase OR are they broken? You may need to redownload them.
  9. No livestream this week (6/22/2022). Pete expects next week to have one.
  10. good idea...will share with the programming team for consideration
  11. This is a result of our programming team doing multiple updates this week as we’re making improvements/modifications to our content update processor. You should see your TG report look more normal with next week’s content update.
  12. we're making modifications to our content update processor with the last few updates; programming team has bit more to work to do for things go back to normal. The next 2 update reports may look similar.
  13. Conqueror Worm (Comics Experiences, Edgar Allan Poe’s...), The should be removed since we got The Conqueror Worm (CEX) already We'll get that 'I' capped in the next update.
  14. G.I. Joe, a Real American Hero *if a comic has a barcode, use that to search. With this comic, I'd suggest use the full barcode number on the front cover to get to the title and issue more efficiently; just type it into the main find box at the top of the CB software interface.
  15. Another user contacted us about this one, Red Calloway is not an actual creator/studio, thus the reason for the title name adjustment.
  16. we'll look into it. *If you have other pricing sources you can provide, please leave a comment with a link to them.
  17. curious what your txt file looks like (format and elements). Can you upload it for review OR email it to support@comicbase.com?
  18. Which ASM series are you talking about? To make it easier for us, please use the 'Request Price Check' option under the software's internet menu for stuff like this. We'll have our editorial team look further into it.
  19. can you provide the comic's complete barcode number?
  20. You're running into a problem that hasn't been reported on; you may have deeper issues going on with your computer. Give our lead programmer Pete a call at 408-266-6883 ext 403 for further assistance.
  21. just would like to confirm the steps you did... -uninstall your CB2022 edition -uninstall your CB2022 resource listing -uninstall your SAP Crystal Report listing (you noted you 'installed' it in your initial post) -lastly, download/install the revised CB2022 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx If those steps don't work, contact our team directly at support@comicbase.com
  22. I was curious and ran you're update settings back-to-back thinking maybe the 2nd update would case the problem but wasn't the case. Update didn't plug magazines back in. I'll let Pete know and see if he can think of anything that might be going on. BTW... Anyone else, have this problem?
  23. there's no way to cancel a search once you kick it off
  24. build 1702 is available, see if you get the problem with it
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