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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. The type of barcode the ID labels use is the 'codabar' type. The quick start manual won't have the setup codes for that, see if you can chase down the full multi-page manual or contact Manhattan support for assistance. We haven't carried the Manhattan for years so we can't provide much tech support on this one. There's also a chance the scanner may not be scanning like it use to, may be time to consider a new model.
  2. Team conferenced on this topic based of the last livestream. Pete will discuss more about it in the next livestream. We will accept items with or without COA if we know there's a limited run of it. Ideally, we'd like to know the numbers behind the run noted in the notes field (ex: Limited to 200).
  3. Clyde, can you screenshot your print settings AND a sample label so we know what you're seeing on your end?
  4. Workaround solution if you don't want to deal with turning off/uninstalling the back program. -With ComicBase closed, create a new sub-folder on your Local C Drive (ex: My ComicBase Databases) -move your working database to this folder. -once moved, simply double-click on your database itself from its new folder location and it'll load into ComicBase. -immediately quit out of the software. When you start up the software from the ComicBase desktop icon, it'll load the database from its new location. *if you use ComicBase Sidekick be sure to update the database list (Set
  5. we'll get this one looked into. thanks for the heads up.
  6. outside of what i suggested, not sure what else could be slowing you down. What usually is happening when you start up is the program communicates with our server to validate your SN. If its lagging at that part then their could be an issue with internet (connection speed and/or stability). If you have any internet security like Norton, it could be doing some sort of safety check before allowing the internet connection which could be a cause too.
  7. -Is the problem consistent with every session in the CB software or it varies? -is your db stored in a specific location than the default? -Do other programs have a similar lag? -In general, does your computer run efficiently versus takes a few moments than normal to bootup and run various programs? Could be worth doing a deep clean on your computer like empty the recycle bin, defrag drive(s), getting rid of files/programs that you don't use to get some performance back.
  8. Hey Walt, are you using a barcode scanner we offered before? if not, we wonder if its setup properly. also, can you provide us an image sample of an ID label so we can see how it looks? Curious if its missing any details that could be the problem.
  9. with your latest comment, you mean anything taller than 2160 px high gets replaced by a 1025 px high image instead right?
  10. a newer build (v1445) is available now to download/install from your online account here: https://www.comicbase.com/mycb/Registrations.aspx Have you tried it out and does the problem occur with it too?
  11. Kinda sounds like computer performance is being hindered somehow (old computer and/or maybe other background programs could be slowing it down?). Have you tried a simple restart of your computer?
  12. Could the width of the column be set really narrow on your grid? Maybe you can stretch it wider
  13. There's a new build now out that should address the problem. Download/install the revised CB2022 program installer from your online account here to get it: https://www.comicbase.com/mycb/Registrations.aspx
  14. i've reported it to the programming team to be looked at.
  15. New build 22.0.0.1430 now out that should address the problem. Just download the revised CB2022 program installer from your online account here to get it: https://www.comicbase.com/mycb/Registrations.aspx
  16. New build 22.0.0.1430 now out that should address the problem. Just download the revised CB2022 program installer from your online account here to get it: https://www.comicbase.com/mycb/Registrations.aspx
  17. Just to confirm, the problem occurs with the CB2022 (build 22.0.0.1425)? Also, you have tried resetting your preferences (Setup Menu>Preferences)? Does this help after resetting and restarting the software? If the problem still happens, give Pete our lead programmer a call directly at 408-266-6883 ext 403 - the problem may be unique to your computer that he'll need to look into with you.
  18. I'll mention your observations to our programming team to look into. thanks guys for noticing
  19. With CB2022, a lot of the theme settings got a bit of backend tweaking compared to previous versions of CB. If you have previous versions of CB themes installed, the new CB 2022 maybe using those. Consider uninstalling your ComicBase 2022 edition AND ALSO your ComicBase Resources file from your Windows App list; afterwards install CB2022 again and see if that helps.
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