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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. usually a sign of a damaged database. Do you have a recently dated backup of your database before this trouble happened? Backups are time stamped and are stored by default in Documents/Human Computing/ComicBase Databases folder If that suggestion doesn't help, reach out the support team directly at support@comicbase.com OR 408-266-6883
  2. the purpose of that report is to show market activity (particularly the percentage report changes) but we'll look into it as a feature suggestion
  3. if you have any issue instock under the obsolete Cradle of Filth tile, the title will remain in your database. You'll need to zero out any instock issues then highlight all the issues (Ctrl+A) and Delete them, this will in turn delete the title from your database.
  4. The CB 2023 Express installer has just been revised (now v.23.1.0.2065); try downloading/installing that from your online account: https://www.comicbase.com/mycb/Registrations.aspx If you still have the same trouble, please give Pete a call 408-266-6883 ext 403
  5. odd... you might want to uninstall ALL versions of ComicBase from your computer's app list (including CB Resources) then install of CB2023. If you have any kind of protection software, be sure to turn it off before installing to make sure you have a full install with CB2023. If the problem still occurs, give Pete a call directly at 408-266-6883 ext 403
  6. recommend giving Pete a call directly on this (we're not able to replicate) at 408-266-6883 ext 403
  7. There's a new build out that you can download; does the problem occur with it for you Randall?
  8. not any correction... if its a case of sending us a corrected cover and/or better quality cover upload you can't seem to send through the software, email them in as an alternative method.
  9. which button is triggering the error in the Report window?
  10. If the wrong title name is still in your db after performing a content update; just select all the issues (Ctrl+A) for Cradle of Filth then hit your 'Delete' key to remove the wrong title from your database.
  11. there's a new build available you can download/install, you get the same problem with it? If so, please screenshot your report options and we'll try to replicate.
  12. its best to email support@comicbase.com; our editorial team can add them more quickly to the master database (they don't monitor the forums as much as me).
  13. does it matter what cover you're downloading OR its specific to certain issues? Can you provide a few example covers giving you problems, we'll try to replicate on our end.
  14. once you pass 500 inputted comics, you'll need to purchase a higher edition (express, pro, or archive) to unlock your database.
  15. If you come across any listing where the price should be re-evaluated, use the "Request Price Check" option under the software's Internet Menu. Our editorial team will take a look at the info you send in and adjust if needed. I'll let them know of the 3 mention comics that look too high in value.
  16. Download the revised CB 2023 program installer (v23.0.0.2022) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx If the problem still occurs, please give our lead programmer Pete a call at 408-266-6883 ext 403. The problem could be specific to a computer setup we may not be aware of.
  17. we got a message from you on Saturday Brian... so i guess you're okay.
  18. I'll mention to the programming team for you. The possible problem is what if the user only has a handful of comics... the screensaver wouldn't be very cool
  19. Give Pete our lead programmer a call; direct line: 408-266-6883 ext 403
  20. If that didn't work, just email it to support@comicbase.com; our Editorial team can address the needed tweak faster vs a forum post
  21. Ours is likely a promotional image. I'd substitute the image and then send it in via the 'Send New or Corrected Data' option through the software; editorial team can update it when it comes in on our end.
  22. Not sure be to honest. You might want to perform a simple computer restart and try again.
  23. can you post the cover image(s) here? Hopefully the community can shed some light on it.
  24. Notified the programming team, our next build should address this problem.
  25. You're signed into the same account ID with both the CB software and Atomic Ave? If so then its odd you're running to problems. Please feel free to give our support team a call and they can assist you further 408-266-6883
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