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Everything posted by Mark J. Castaneda
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Searching only in My Collection
Mark J. Castaneda replied to Sandro Silvestri's topic in Tech Support
on the main screen, look at for 'View' option, you can adjust the 'Items to Show' to 'Owned Items' only *NOTE: We strongly suggest keeping the option set always to 'All Items' so you can inventory items you don't own in the future. -
Clean up for 02/20/2025 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Yeah, we see what you mean that they aren't obviously intended to be listed together. Might be smart just to spin them into a separate title(s). Are you able to figure that out and submit new data for those Randall? -
Batman East Side Comics Special Editions
Mark J. Castaneda replied to Manuel J. Galceran's topic in Content and Corrections
If the interior is of Batman (2nd Series) #1, we would treat it like a facsimile variant which is a popular thing these days with older comics. I'll notify the editorial team to look deeper into this one and any other facsimile variants that have come out for this issue - we'll include them in the upcoming content update. -
Compressed backup saving TOO much space
Mark J. Castaneda replied to Adam Sternberg's topic in Tech Support
1st, try a simple computer restart to freshen up your computer resources. In ComicBase, try going into the File Menu>File Tools>Optimize - this will size down your db file making the compression process easier. Next time you go through the zip compression of your db, allow for about 5 min or so for the compression process to complete. *If you still have trouble, email our support team at support@comicbase.com -
Clean up for 02/07/2025 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Definitely need confirmation that these Faro's Lounge state editions have no comic strip pages within. If anyone can assist with confirming that, please drop a response. thanks. -
@Evan Fix Are you still have any issues creating a new db with ComicBase Free?
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A simple computer restart may work too before trying the steps i noted before. Sounds like another program or process on your computer could be conflicting with the action your trying to perform
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I noticed the image was in png format which could be why its not dropping into the software correctly. I converted it to jpg and added it to our master db just fine, suggest you do the same.
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Top Gainers & Losers Report Does Not Provide Any Listings
Mark J. Castaneda replied to Steve McCarty's topic in Tech Support
Kurt, email our support team directly at support@comicbase.com and let them know what's going on your end. Also, use ComicBase Sidekick's 'Save to Cloud' feature to backup your database to your CB online account, the support team may need to inspect your database to replicate the problem to see what's going on with it. -
-Try uninstalling the ComicBase Free software -restart your computer -redownload the ComicBase Free setup file here: https://www.comicbase.com/mycb/Products/Free_2025.aspx -if you have any software security like Norton or MacAfee, temporarily turn it off (to ensure all system files get installed). Reinstall CB Free -See if the problem comes back next time you launch the software. If you still have trouble, message us back here.
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Try these steps: First, make sure you've installed CB2025 on the new computer. Next, follow these steps to transfer your database from your old computer to the new using a USB thumb drive: Launch ComicBase on your older computer and make sure your main database is loaded in Next, Go to the File > Save a Copy to save your database to the USB thumb drive. Give your database a new unique name so its easy to locate (ex: Dan's Comic Collection). Onced saved, safely remove the USB thumb drive from the older computer. insert the USB thumb drive in the new computer, Locate the database file on the thumb drive and copy it over to the following folder location: Documents \Human Computing\ComicBase Databases folder Once the database has been copied, double-click on it and it should automatically load into ComicBase 2025 on the new computer If you're still stuck and not able to proceed, feel free to give our tech support team a call at 408-266-6883 (M-F, 9am to 5pm PST)
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Top Gainers & Losers Report Does Not Provide Any Listings
Mark J. Castaneda replied to Steve McCarty's topic in Tech Support
Kurt... Do other reports work for you like the Collection Report? Also, when was the last time you ran a weekly content update (internet menu>check for updates)? I'd suggest doing that then run the Top Gainers & Losers Report afterwards -
this situation is common for users moving to a new computer. Check out this article that walks you through the process: https://comicbase.com/mycb/Article.aspx?N=2
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Clean up for 12/20/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Im unable to dig up any info on what's inside. Don't know if there are B&W comic strip pages OR sketch/pinup pages. Anyone own a copy to confirm? -
Clean up for 12/30/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
moving to Books next content update -
Top Gainers & Losers Report Does Not Provide Any Listings
Mark J. Castaneda replied to Steve McCarty's topic in Tech Support
Having trouble recreating the problem... Can you screenshot your Report Menu settings so we know what you've set for the Top Gainers & Losers report? We'll try to replicate the problem. -
The New Megalith Series
Mark J. Castaneda replied to Doug MedicAR's topic in Content and Corrections
so there's 100 variants? All confirmed to actually be released? Ugh. the safe approach would be to create a Megalith NYCC 100 Edition title then list the all variants (1/A, 1/B, etc.) -
The New Megalith Series
Mark J. Castaneda replied to Doug MedicAR's topic in Content and Corrections
So the preview you have isn't considered the full issue and its limited to 100? Is there an interior indicia (fine credits) page that states the official title name? -
Collection Report not saving to the Cloud
Mark J. Castaneda replied to Mark J. Rogers's topic in Tech Support
We'll report to the programming team to look into for you guys. Check back in a hour or two if they show up. -
Clean up for 10/30/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
accidentally overlooked this post.. we'll address everything with the upcoming content update. -
Reported this to the programming team but no timetable to address the issue for you. Its tricky according to them as a 1 monitor setup is still the norm for most of our users (2 monitor setup maybe which CB handles pretty well). *Would recommend emailing the support team directly at support@comicbase.com and note the monitors involved, your video card(s) type, resolution settings for all monitors, and anything else relevant to help them address the issue for you.