Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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can you provide a screenshot of your label so we know what it looks like?
I assume you're not just randomly scanning, you scan your label when you're cursor is in the Find Box at the top of the main screen interface?
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Do the Following:
Go into your Windows Start Menu>Settings>Applications
-uninstall your CB2022 edition
-uninstall your CB2022 resource listing
-uninstall your SAP Crystal Report listing (you noted you 'installed' it in your initial post)
-lastly, download/install the revised CB2022 program installer from your online account here:
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It's in the master database but we don't have a cover image in place for it & an item description who did the cover art. We'll need to take care of that for the next content update.
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We have this already in the database as I Am Batman #1/D
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thanks for the info. I'll notify the Ed. Team to add this to the upcoming content update.
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thanks for all the info. I'll let Pete know.
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Ed. Team is not finding evidence on it either, we'll remove it.
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email to support@comicbase.com
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scan you screenshot the whole page you're seeing this problem?
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The problem sounds to be unique to your computer (or db file) as we haven't heard of such behavior being reported by other users.
-do you have the same problem with a different database file (not a backup of your main db)?
-if you access to another computer, do you get the same trouble using your main db on it?
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Hitting 'Save' in the Add by Barcode window would save your scans. That's how you save i assume.
questions...
-are you using a scanner we offer? If not, your scanner may not be programmed correctly (possibly adding extra action as you scan).
-you scan into the 'Barcode or ISBN' field? Be sure the cursor is always active in that screen as you scan.
-have you tested if you're scanner is scanning properly? As a test, you can launch a blank text document and scan a barcode a few times to see if all the digits are being picked up with no extra spaces. If you find a problem with the scanning, try resetting back to default then reprogramming for ComicBase
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Kevin, strongly suggest you 'remove' your CB14 database from AA account if you're having trouble with it. Head here to do so: https://atomicavenue.com/atomic/StoreSetup.aspx
if the db is not converting when you try to open it in CB2022; its likely corrupt is some way. Hopefully you have a reliable backup to use instead.
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Yes, Confirmed with Pete and the call is to split them into separate titles.
Drop a post here when you've submit them and i'll have the Editorial team address them asap for the next content update. *We'll need to adjust the title Spider-Man Comics Weekly to only have #1-157 listed
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Question Walt... have you already broken up the title into multiple titles in your database yet?
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On 7/3/2022 at 10:15 AM, Steve Davis said:
I am having the same problem and would like to know the solution.
Steve,
would like to confirm the steps you did...
-uninstall your CB2022 edition
-uninstall your CB2022 resource listing
-uninstall your SAP Crystal Report listing
-lastly, download/install the revised CB2022 program installer from your online account here:
https://www.comicbase.com/mycb/Registrations.aspx
All those steps didn't work out for you?
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Are both of you running computers outside the USA? Wondering if that's a common issue going on.
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Yes, That info should go into the Item Description field.
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make sure you have a solid connection to the internet. If you have protection software like Norton, double-check ComicBase is allowed internet access.
a simple exit and restart of Sidekick can help ...OR even a computer restart can help.
If you continue to have trouble, please email our support team at support@comicbase.com
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This sounds like a computer performance problem. You're running at 1.60 GHz which is under our recommended 2.0Ghz. Not to mention, if you have other programs running (even background programs which most computers do) that can also slow overall computer performance. As a result, CB is having trouble fully completing an action you try to initiate like optimizing, updating, exiting, etc. - you will likely hit 'not responding' states that could take longer than normal to finish through (or not finish).
Did you access to a computer with better specs?
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do you get the 'Not Responding' state when you try to exit OR something different?
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Processor slightly below our recommend 2.0 GHz recommendation. Could explain the long processing time of certain actions.
Did you test whether you get the same problem on a New Database file?
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Can you share your computer specifications (Windows Start Menu>Settings>System>About)?
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Is the problem specific the the database file that's loaded into the software?
As a test, Go the File Menu and create a New Database & try to optimize it. Exit out a few times and see if you get the same trouble.
Atomic avenue
in Tech Support
Posted
Heard this morning they had some server trouble that's been fixed.
*any issues with atomic ave should be reported on their forum as the team over there can address faster. You can also email their team at support@atomicavenue.com