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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. any new variant you add that isn't already present in our Master db, you'll want to send in a correction for asap so we can add it to Master Database for the next content update. Also wouldn't hurt to send us a quick email (support@comicbase.com) just as a heads up so our editorial team knows to check for those corrections for you.

  2. you're using build 3246? Not getting the trouble on my end.

    Does the error occur right after you click the 'Check for Updates' option? Or do you have specific update options selected that may cause this (feel free to screenshot your options)?

    *try going into the File Menu>File Tools and run the Optimize Database AND Rebuild Lists (Series info & Item Info options) and see if that helps; try to update afterwards.

  3. if you have a document program like MS Word or even Notepad, scan the barcode off the label and see how the digits show up. We're curious if the scanner is picking up all the characters in the code or not.

    Also, are you using the scanner we sell on our website?

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