Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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I'll notify our programming team to look further into it.
Email us at support@comicbase.com your UserID, your last contribution total, the last time you submitted (best guess) and brief details of how you typical submit corrections. Thanks.
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You haven't switched to a different User ID in the last 6 months have you?
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Our programming team did work late last night on our new server... is the error still occurring for anyone?
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Thanks for the heads up. Programming team is looking into it. I'll post when to retry to download it.
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I thought early on in this post discussion you were updating in the main ComicBase. I didn't realize the 'lock item...' options was missing in Sidekick until you mentioned it. I've notified our programming team of the missing option.
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Thanks for the heads up. We'll be keeping "DC Entertainment Essential Graphic Novels and Chronology" title and removing the "DC Essential Graphic Novels" title with our next content update.
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Apologizes, a result of our web server maintenance these past few days. You're than welcome to start up a new post if there's something worth being on the forums for future reference.
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-i recall seeing these back in the day when i was younger. I don't know if the 3 pack had specific issues in it or not
-we are only tracking them as a single listing(#38-A) but you're more than welcome to track the 3-pack as a single listing in your database.
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Double-check your database list under Sidekick's settings>general tab is accurate. My guess there may be a database in the list that you don't use that has no stock in it, remove it from the list if so.
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our report processor looks to have caught up. If you don't see any recently uploaded reports, please try again now. Email us at support@comicbase.com if you don't see them.
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Our programming team in looking into it. This could be a result of our recent web server conversion. Team hopes to have it squared away in the next couple of hrs, try posting a new report around that time. If the problem still occurs, please email our team at support@comicbase.com, provide your UserID and we'll look into it further.
*Also, take a look at the database(s) listed under your online profile is listed correctly. Feel free to remove any that are no longer valid for you so reports appear properly. https://www.comicbase.com/mycb/Profile.aspx
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Locate your original database file and load it into CB2020. The db will go through a 1-time conversion to the new cbdb format; which on average takes about 5 minutes. Once done, you should be good to go.
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is your removable drive always plugged in before you start up the software?
Also, i've seen some computers reassign plug-in drives with a different drive letter; if that's the case with you that could be the trouble because the backup path that was set before isn't matching up.
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I'll notify our programming team of the option is missing.
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Not getting the trouble today...
give it another try when you get the chance, if the problem still occurs, please email us asap at support@comicbase.com, provide your User ID and we'll have the programming team investigate.
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some times that out of range error could be due to a bad data point in the wrong field. The common cause is a barcode number got entered by accident in a different field (ex: quantity, price, cost, etc.). Try doing advanced Find search 'greater than 1,000' on those fields, hopefully you find the outlier.
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that check box should be right in the middle of the update option menu
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3 hours ago, Todd E. James said:
I am still having the same issue trying to save a report to the web. I have verified I am logged into the comicbase.com website, as a test, and everything else seems to communicate fine. Sidekick says I pulled this week's update overnight without error. Any ideas for me to try?
I don't think this has anything to do with your user login credentials, this sounds like a connection problem to our server. We did a lot of maintenance with it these past few days and I wonder if something is off.
Just in case...
-Verify your UserID is saved in the software ok (internet menu>login information). It it saves with no error then you're good with that
-next try to 'save to web' a new report (ex: Collection Report). If an error pops up, please contact us directly at support@comicbase.com OR call us at 408-266-6883 and we'll address it asap.
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This probably due to the web server move. If it happens again, feel free to share it on the Slack channel with a screenshot so Pete can look into it further.
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Hey Gary,
One case like this happened before with another user. he discovered by accident he converted over the wrong database. Just to be sure its not the case with you, Programming team is curious to know the following:
-reinstall CB2017, load in your old db (in the cba format), verify that db has that box location data in the custom field
-load/convert that db over again in CB2020; does that data show up?
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should be working now (we blew away all the previous large previews--they'll be recreated as requested)
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oh right...you might have to refresh the screen by going to a different tile or restarting the software. Forgot to mention that.
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if you uncheck the 'lock item notes' in your update options, that you should set your notes to match what we have currently set in our master database.
If you wanted to compare notes, i suppose you could manually view what they look like with their Atomic Avenue listing counterpart.
Login problem and Error when updating
in Tech Support
Posted
If the problem is still lingering as of today, make sure you're running with our latest build for CB2020. The current build is 20.0.1.2878 which you can download here: https://www.comicbase.com/mycb/Registrations.aspx
Also try restarting Sidekick (or restart your computer) then attempt to 'Save to Cloud' with Sidekick.
If you still have no luck, please email us at support@comicbase.com, provide your UserID and we'll look further into it.