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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. 14 hours ago, R B said:

    Just updated to latest version and i'm getting a different unhandled exception.  File attached.

    comicbase-sidekick-update-error.PNG

    comicbase-sidekick-update-error.txt 9.56 kB · 0 downloads

    -Fully exit out of Sidekick

    -press and hold down the 'Ctrl' key on your keyboard then start up the main ComicBase software, this should force a reindex on your 'ComicBase Database' file.

    -go into the software's internet menu>check for updates to apply the latest content update to it. If it goes smoothly then you should be okay.

     

    If you still have trouble, please contact our support team directly at support@comicbase.com OR 408-266-6883

  2. the email for pete is correct. If your firewall is off, then it could be some sort of protection software blocking outgoing uploads and messages. You might also see if resetting your modem could help. Also visit Speedtest.net, and see if you're getting any kind of upload speed issues.

    If you still have trouble, you can give Pete a call directly at 408-266-6883 ext 403

  3. Shared your post with our editorial team...

    The very recently released 'Dawn of DC Primer' and 'Dawn of DC Knight Terrors' titles can be adjusted as you proposed.

    The others have been in the database too long at this point, adjusting the title names/issue designations would change users' collections. They will stay as is.

    Your points on everything will be kept in mind as we index future releases going forward. Thanks for sharing.

  4. On 6/3/2023 at 11:45 AM, Steve Davis said:

    I am again experiencing this issue. I save reports and they don’t appear until hours or sometimes days later. Very frustrating. 

    Thanks for the heads up Steve, i messaged our programming team to look into it. Hope to have it resolved by end of day. Sorry for the inconvenience.

  5. Download/install the revised CB2023 program installer (v23.2.2.2901). Restart your computer afterwards and see if that helps.

    If that doesn't work, try the following:

    -using Sidekick's Optimize database option

    -visits Sidekick setting's General Tab and review your database list. Make sure your main file(s) are all displayed with valid file paths. Use the + and - icons to adjust the list if needed.

    -If none of suggest tips above don't work; then try using a backup copy of your database

     

    If you still have trouble, message our support team at support@comicbase.com

  6. Spoke with the programming team... The compression part of the 'save to cloud' process can put heavy demand on your CPU for a minute or so which is likely when the problem occurs for you.

    They suggest rescheduling 'Save to Cloud' when you know you'll have 5-10 minutes to spare OR just run the process manually.

     

     

  7. First off, download/install the revised build for CB2023 (v23.2.2.2901) from your online account then restart your computer afterwards.

    I'd suggest changing your Sidekick Schedule settings to some early morning hr when your done gaming for the night but your computer will be on (ex: 3am). By the time you wake up to use your computer again, Sidekick would have done what you setup.

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