Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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may want to re-download the latest update (hold down shift then select the 'check for updates' option)
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Hi Jeremy, contact our support team directly at support@comicbase.com OR give them a call at 408-266-6883
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Memory is hazy on this one. Possible title cancellation or rename.
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recommend shifting your instock numbers from the old style variant scheme to what the variants are now.
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19 hours ago, Gregory Hecht said:
Does that work for title corrections? I thought that sending new or corrected data from a database only sent info on specific issues rather than the overall title data.
whatever title details are on your end can also be sent in with a correction if an adjustment needs to be made. So if the years published is off or the publisher name needs changing, it'll get complied when you send in single issue correction for a title.
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In general, if you don't see a livestream scheduled on our main website or our Facebook page then there won't be one that week.
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If you have any instock numbers under the old title name they will remain even after an update. you need to manually zero-out the instock number under the older title name and apply to the proper title name. The next time you update, the older title name will be removed if you have the 'remove obsolete title' update option selected.
as for your follow up question, that would be a No with new database format we introduced in CB2020
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Hey Tony, message out support team directly at support@comicbase.com and let them know what you're running into. Please include the following screenshots in your message:
-error message
-About ComicBase Window (in the software, go the Help Menu>About ComicBase)
-your 'Windows Region' and 'Date & Time' windows (just do a Windows search for 'region settings')
We'll have our programming team investigate the issue for you.
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anything about your computer that we should know about? Is your Windows running on an Non-USA region setting? Based off the error that's what it looks like.
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I'll let the Editorial team know to visit the mentioned titles and adjust the years.
Best thing to do if you ever run across a title that has the wrong published years is to send in a correction (internet menu>send new or corrected data). Its the best way to get our attention for needed changes.
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Make sure you're running the most recent version of ComicBase 2021 (v21.0.4.1904).
The revised CB2021 program installer is available to download/install from your online account here, give it a try and see if it helps:
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good eye...we'll tweak it for next content update.
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if you had setup ComicBase Sidekick for saving backups to your online account, they would be here: https://www.comicbase.com/mycb/MyBackups.aspx
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please send in corrections for these issues and we'll have the editorial team look into them. Please use the notes field to describe and differences/uniqueness about the issues.
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can you screenshot the screen where the problem occurs then email it to us (support@comicbase.com) the image with a brief description of the problem? We'll have our programming team look further into it for you.
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i understand now...
yeah...i have the same problem whenever iTunes releases a new build. You have to manually create new shortcut for the taskbar.
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what version number of the CB mobile app are you using?
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you shouldn't have to create the start up shortcut as you install the newer version of the software, the program installer should handle the older icon and replace it with a new icon as part of its installation process. I wonder if you have certain desktop icon settings that's preventing that.
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By design, part of the startup process of the main CB software checks your subscription status and will notify you if you're expired with a pop-up message; you'll have to deal with it every time you launch until you decide to renew your subscription.
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If the message is trigger by ComicBase Sidekick, adjust all its Schedule settings to 'Never'
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260/C should probably be the corrected version since its coming out later
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if the first post by Brian didn't help you then try restarting your computer and see if that helps.
"locked" messages usually mean the db file is in use by another program/process on your computer. Programs like our secondary application ComicBase Sidekick OR backup programs like OneDrive, Dropbox, etc. can cause this lock message. Either wait out the process going on or cancel it in the program/process that's working on your db file so you can use it in the main CB software.
If you still have trouble, please contact our support team at support@comicbase.com
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We'll look into that issue number and we'll make all its fields are valid for the next content update
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Your database may be damaged. See if you have recently dated database backup file you can load into the software. By default, backups are stored in Documents/Human Computing/ComicBase Databases folder
"Not a valid image file"
in Tech Support
Posted
you can also search the Pictures folder for files with zero bytes (size:0) to find bad image files that you can remove