Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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thanks for trying. we'll look further into the trouble.
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Pete tried this, it may work for you...
1) go into File Menu>File Tools>Manage Pictures and Movies
2) take note of the current picture path for where your pictures draw from
3) set a new picture path (this will clear your pic references).
4) set the picture path back to what was noted in step 2
5) download a cover that was being problematic - seemed to work for us.
Also tried this...
1) deleted the problematic image (if you were trying to download a higher-res version).
2) go to a different title then returned back to it (which zeros out the pic reference since there's no image anymore)
3) download cover - that worked too for us.
Can anyone reproduce this problem after switching to a different folder/zeroing out their pictures, then switching it back to the regular place and attempting the download with the now-zeroed picture references?
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i'll let Pete know as well.
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I'll mention it to the programming team.
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i'll mention it to our editorial team to look into.
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will be included with our next content update.
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adjusted for next update.
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can you screenshot the report options you set before you print preview? Curious if we can replicate the problem.
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Apologizes, the download link under registrations if you tried to download in the past hr or so was referring to older CB2022 v1357 program installer. Its fixed now, a newer CB2022 installer should download now if you try again. Let us know if the screensaver gets installed for you or not.
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Hey folks, if you use Avira anti-virus software for your computer, know that it blocks full installation of ComicBase. Even completely turning it off will still block installation of CB so we recommend don't use this software.
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download the revised CB2022 installer (v1359) from your online account - the new build should address the screen saver not being installed. https://www.comicbase.com/mycb/Registrations.aspx
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your screenshot is kinda small to make out the file extensions... do you see the ComicBase Cover Gallery.scr file? If not, run the CB2022 program installer and do a 'repair' install. See if the file appears in that folder afterwards because that's the screen saver program.
If the problem doesn't fix with a repair install, email our support team directly at support@comicbase.com.
Do you recall how you initially installed CB2022? Did you uninstall CB2021 first? You're running on Windows 10?
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Another thing recommended by our programming team... there's a chance when you uninstalled CB2021 caused the screen saver got removed. Double-check you don't have older versions of CB still installed. If not, see if you can run the CB2022 installer again and do a 'repair' install to get the screen saver back in. Perform a computer restart afterwards and see if it all works right.
If you still have trouble, give us a call 408-266-6883
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go into C:\Windows\Syswow64 folder - do you see the ComicBase Cover Gallery.scr file? Curious if it got installed
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try uninstalling both your CB 2022 edition and CB2022 resources file then reinstall.
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they're compressed for easier upload
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Hey John,
Pete just addressed this with a revision to the CB2022 program installer that should fix the problem. Download it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
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A backup won't save as you exit if there's already a backup with the same time/date. Is that what you're noticing as you exit?
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In the software, go the the Help Menu>About ComicBase - what version number are you running? We are currently on v22.0.0.1340.
Any trouble exiting out of the program?
Do you exit through the file menu OR just hit the 'X' at the top/right of the software window to close out?
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are you able to use the 'Submit new and corrected data' option? it's an outgoing internet option like Price Check.
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what's the full text you're typing into the 'Source' field so we can try to submit it ourselves?
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How did it all play out for you Don?
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just a heads up, the livestream for this week will be Thursday (12/2/2021) at 4pm CT
Picture Download Problems
in Tech Support
Posted
We'll be doing some maintenance for the next few hours to fix the problem, particularly rebuilding our picture libraries on our server which will take hrs to complete. Try downloading tomorrow morning and see if things improve.