Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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will be included with our next content update.
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adjusted for next update.
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can you screenshot the report options you set before you print preview? Curious if we can replicate the problem.
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Apologizes, the download link under registrations if you tried to download in the past hr or so was referring to older CB2022 v1357 program installer. Its fixed now, a newer CB2022 installer should download now if you try again. Let us know if the screensaver gets installed for you or not.
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Hey folks, if you use Avira anti-virus software for your computer, know that it blocks full installation of ComicBase. Even completely turning it off will still block installation of CB so we recommend don't use this software.
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download the revised CB2022 installer (v1359) from your online account - the new build should address the screen saver not being installed. https://www.comicbase.com/mycb/Registrations.aspx
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your screenshot is kinda small to make out the file extensions... do you see the ComicBase Cover Gallery.scr file? If not, run the CB2022 program installer and do a 'repair' install. See if the file appears in that folder afterwards because that's the screen saver program.
If the problem doesn't fix with a repair install, email our support team directly at support@comicbase.com.
Do you recall how you initially installed CB2022? Did you uninstall CB2021 first? You're running on Windows 10?
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Another thing recommended by our programming team... there's a chance when you uninstalled CB2021 caused the screen saver got removed. Double-check you don't have older versions of CB still installed. If not, see if you can run the CB2022 installer again and do a 'repair' install to get the screen saver back in. Perform a computer restart afterwards and see if it all works right.
If you still have trouble, give us a call 408-266-6883
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go into C:\Windows\Syswow64 folder - do you see the ComicBase Cover Gallery.scr file? Curious if it got installed
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try uninstalling both your CB 2022 edition and CB2022 resources file then reinstall.
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they're compressed for easier upload
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Hey John,
Pete just addressed this with a revision to the CB2022 program installer that should fix the problem. Download it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
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A backup won't save as you exit if there's already a backup with the same time/date. Is that what you're noticing as you exit?
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In the software, go the the Help Menu>About ComicBase - what version number are you running? We are currently on v22.0.0.1340.
Any trouble exiting out of the program?
Do you exit through the file menu OR just hit the 'X' at the top/right of the software window to close out?
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are you able to use the 'Submit new and corrected data' option? it's an outgoing internet option like Price Check.
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what's the full text you're typing into the 'Source' field so we can try to submit it ourselves?
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How did it all play out for you Don?
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just a heads up, the livestream for this week will be Thursday (12/2/2021) at 4pm CT
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Can you screenshot what you're trying to send in? We'll try to replicate on our end.
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When you install pictures, the software looks to see what you have in your computer's Downloads folder and will suggest the first picture archive file it sees.
*It's a good idea to clean out older downloaded files from us in your downloads folder once you've installed them, or at least say "No" if it asks if you want to install an file you've already installed.
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20 hours ago, Luis Corraliza said:
I JUST BOUGHT THE 2021 PRO I HAVE "NO" IMAGES AT ALL.IS
THERE SOMETHING I NEEDTO DOWNLOAD?
Outside what Steven mentioned, if you were expecting our complete cover library (750,000+ covers), that's exclusive to our Archive Edition.
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worked ok for me when i tried (windows 10). Anyone else have trouble?
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alternatively, if you don't want to update your database, you can manually modify the title name and omit the colon mark.
Image Firsts - Where to record them?
in Content and Corrections
Posted
i'll mention it to our editorial team to look into.