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Mark J. Castaneda

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Posts posted by Mark J. Castaneda

  1. On 8/5/2023 at 3:48 PM, Gregory Hecht said:

    There have been recent discussions about standardizing creator names in such a way that all of a particular creators' works are returned from a search of the database but also somehow indicating when a pseudonym has been used.  I am guessing that nicknames won't be included (Smilin' Stan Lee would be just Stan Lee and Jack "King" Kirby would be just Jack Kirby)... but that is just a guess on my part.  

    the question we ask initial is what is the most common name people know them as. With these 2, its just Stan Lee and Jack Kirby

  2. On 8/4/2023 at 7:32 PM, Adam Sternberg said:

    Apologies if this has been brought up before and I missed it:  what's the policy on artists and their nicknames?  I've seen a lot of nicknames used in artist credits that I've been correcting when I see them (keeping the nickname in the item description), but I don't want to waste time (mine or the editors) if that's not the policy.  For example, correcting Lesley "Leirix" Li to be Lesley Li  and making sure the credits read Cover by Lesley "Leirix" Li.

    Can someone provide some guidance?  Should I keep making these corrections?

     

    Thanks.

    In the case of this creator, the name is listed so many ways it gets confusing. We've decided to list her as Lesley “Leirix” Li

  3. -If message occurs in the main software, that's by design every time you start up the software or do anything relating to updating your database. It'll go away if you renew your subscription

    -If the message pops up through Sidekick, go into its settings, go the Schedule tab and set all the options to 'Never'

  4. Odd, not sure what the trouble would be in your case (not getting reports of the same problem for any other user lately).

    I'd try this...

    -Go into your Windows settings and uninstall ALL listings of ComicBase from your App list. If you got older versions still installed, uninstall them too.

    -download/install the latest version of the CB2023 Program Installer from your online account here: https://www.comicbase.com/mycb//Registrations.aspx

    -restart your computer afterwards and see how the software performs

    If the problem still occurs, give our tech support team a call. They can setup a remote help session if needed to get you going properly.

  5. On 7/21/2023 at 4:11 PM, Ronald Lashley said:

    Yes i am able to do that. I am now able to scan in barcodes from comics but still unable to scan in the barcodes CB creates. 

    I should have asked earlier... you got the most up-to-date build for the CB2023 software? If not, download/install the revised CB2023 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

    create a fresh label afterwards and see if it will scan. Hopefully that works for you.

    If not, contact our support team directly at support@comicbase.com. Take a photo of the model scanner so they have any idea which one you got so they can help you further.

     

  6. 14 hours ago, R B said:

    Just updated to latest version and i'm getting a different unhandled exception.  File attached.

    comicbase-sidekick-update-error.PNG

    comicbase-sidekick-update-error.txt 9.56 kB · 0 downloads

    -Fully exit out of Sidekick

    -press and hold down the 'Ctrl' key on your keyboard then start up the main ComicBase software, this should force a reindex on your 'ComicBase Database' file.

    -go into the software's internet menu>check for updates to apply the latest content update to it. If it goes smoothly then you should be okay.

     

    If you still have trouble, please contact our support team directly at support@comicbase.com OR 408-266-6883

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