Mark J. Castaneda
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Posts posted by Mark J. Castaneda
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The server upgrade is done at this point. We're doing extra tweaking on the backend to make sure things are working properly which may stretch to the very end of the week.
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*Make sure you're using our most update version of CB2020 (v2878)...you can redownload/install it from your online account here if you need it: https://www.comicbase.com/mycb/Registrations.aspx
In Setup>Columns to View, you need to highlight the field you wish to rearrange in the list then hit the 'move up' or 'move down' button. (move up would move it left, move down would move it right on the main screen).
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This may be due to our recent web server update this past few days. I'll let the programming team know about it.
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when you click on the left most column of a listing, it will full highlight the issue so all sub menu options become select-able.
if you have digital comics files, you can drop in the those files like you would a cover picture. The 'play' button will launch whatever program you use to view those digital comics.
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This is probably due to your system being in a Dutch region setting. Can you screenshot and email us at support@comicbase.com examples how the mentioned issues numbers are showing up?
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Hi Greg,
our team just finishing up a web server upgrade late last night. I'm told it could have been the reason for the trouble; the upgrade is completed so try again what you were attempting to do. If you still have trouble, please email us at support@comicbase.com so they can address any lingering trouble. Thanks.
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It seems to be working now.
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Sure. send an email link to the db file to support@comicbase.com. Briefly mention what you ran across, what problem(s) you noticed, etc. so they know what to look for; the team will do their best to hopefully solve the problem.
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Thanks for the video...I'll show it to Pete (lead programmer) and see if he knows what's going on.
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Hey Greg, do you a backup copy of your db before this trouble happened that you can load in? If you don't have one locally on your computer, check your online account as you might have backup that you can fall back on here: https://www.comicbase.com/mycb/MyBackups.aspx
If you can get back to a state where you're good, i'd be curious if you can recreate the trouble with exacts steps so we can try them out on our end. If you found some sort of bug; we definitely want to get it addressed.
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contact our support team directly at support@comicbase.com. The may need to get ahold of a copy of your database and try to convert it over for you. If you have any kind of cloud storage app/service you use (ex: Dropbox, Google Drive, etc.); upload your database there then email a sharelink to the db file so the support team can work with it.
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If you go to the Setup Menu>Columns to View; is that custom field checked to be visible so you see that data on screen?
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Does this title show up in anyway in the Title List (Ctrl+T)? I wonder if the title name off in someway that's different from what you see on AA.
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Hi folks,
Our new 1/16/2020 content update is available to download. For Archive users, Auto-downloading option for this week's covers will not work. We are currently doing back-end maintenance with our internal systems which has effected that particular option for the content update. You can manually download new covers as a workaround if we have them in our master database.
At the moment the maintenance we're doing may take a few more days, evening stretching out through this weekend to complete. This will effect updating user stats, reports, and backups; websites may also run sluggishly at times. We apologizes for the inconvenience.
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At the moment the maintenance we're doing (that i mentioned in my last reply) is taking longer than anticipated; it may take a few more days, evening stretching out through this weekend. This will effect updating user stats, reports, and backups. Apologizes for the inconvenience.
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if you have the time, workup an email to support@comicbase.com with the things you'd like to have worked into the software and I'll forward those suggestions up to the programming team
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odd...if you type in a more complete word like 'Batman' do you get title results?
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try downloading/installing the revised CB2020 program installer (20.0.1.2878) from your online account here:
https://www.comicbase.com/mycb/Registrations.aspx
if that doesn't work, did you do any kind of special searches with the Find drop down menu before the trouble happened? I wonder if the last thing you might have searched for was not a title or barcode number.
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The way to do it in CB2020 is like Dasinger described
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Just to be clear...
When you enter into the Title List (Ctrl+T), then check in 'Titles in Stock' you experiencing a few second delay as you enter/pick these options?
I don't run into that kind of delay on my computer. Anyone else experience this kind of delay?
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try downloading/installing the revised CB2020 program installer (20.0.1.2878) from your online account here:
https://www.comicbase.com/mycb/Registrations.aspx
Restart your computer and then open up Sidekick. Double-check you Sidekick settings just in case like the databases listed under the General Tab are correct. If everything looks good, try out backing up to the cloud.
NOTE: we are currently doing server maintenance this week which may delay stats, reports, and backups from appearing under user profiles; it may take a bit more time to process them than usual.
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How you're doing it now is the way it works now with CB2020.
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Is there a cover checklist by chance noted inside the comic? I'm wondering if there's a regular blue sky cover.
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can you email us at support@comicbase.com screenshot(s) of what you're seeing so our programming team can take a look at what you're running into?
Pictures of issues with a point (.) in it, don't show
in Tech Support
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if you can email it again that would be helpful. Please note what region setting your system is set to in the message. thanks.