Downloading update failed

[Margaret Walsh]

I tried to download this week's update via both Sidekick and through CB itself.  I got two different error messages and the update failed in both cases.  I tried closing the programs and rebooting and got the same messages.

 

[Steven L. Dasinger]

Try going to the Temp file (the file path in the second attachment) and delete the files (you don't need to delete the folders).

(I would close CB and SideKick).

The try the download again.

This worked when I had the same problem

[Margaret Walsh]

Thanks, Steven!  It downloaded properly once I deleted that specific .ccx file.