October 6, 20224 yr Can anyone please provide some guidance why these errors when trying to update? I only run CB on one PC at a time (installed on desktop and laptop but never on concurrently). DB is saved to a NAS. Also Sidekick will optimize and Save to Cloud but if I close SK an restart it doesn't recognize that it's done these functions (doesn't show dates). Edited October 6, 20224 yr by Derek S. Putnam Add additional info
October 6, 20224 yr make sure the main software isn't open if your trying to use Sidekick actions or errors can occur.
October 6, 20224 yr Author Hi Mark. The top image is when only using SK, and I just tested and it had the same error (in red) even though I haven't opened the main software today. The 2nd image is when I try to exit the main program after my edits (apologies, I wasn't clear on that). If I make multiple edits, it will not save the last one before closing. I wonder if it's a matter of the temp tables not clearing? Can that be done manually?
October 10, 20223 yr Try this... fully exit out of Sidekick. Hold Down the Ctrl Key on your keyboard then start up the main software - you should go through a reindex process. If you're able to get through that, try to exit and see if that error pops up. If the still problem occurs, please reach out to our Support Team at support@comcibase.com
November 28, 20223 yr Author Hi Mark. Sorry for delay. email sent. On 10/10/2022 at 1:24 PM, Mark J. Castaneda said: Try this... fully exit out of Sidekick. Hold Down the Ctrl Key on your keyboard then start up the main software - you should go through a reindex process. If you're able to get through that, try to exit and see if that error pops up. If the still problem occurs, please reach out to our Support Team at support@comcibase.com On 10/10/2022 at 1:24 PM, Mark J. Castaneda said: Try this... fully exit out of Sidekick. Hold Down the Ctrl Key on your keyboard then start up the main software - you should go through a reindex process. If you're able to get through that, try to exit and see if that error pops up. If the still problem occurs, please reach out to our Support Team at support@comcibase.com
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