Login Problems during startup

[Troy A. Jensen]

I have confirmed that comic base is an allowed program on my firewall.  I have tried from multiple different internet connections and it still doesn't work.     I am able to log in manually from within the program and reports do get sent to the server when pushed.  Any ideas on how to prevent this from happening?  Thanks.

 

[Troy A. Jensen]

actually I just tried to login from within the program and it pulls up the same message.

I have created a copy of the database, uninstalled and reinstalled the program.

THis was being done as I was not able to update the reports at one point under reports I was trying to delete the old database but it wouldn't allow me to sellect until I found I could delete old databases on the server under My Account.   So basically I am trying to start from scratch on this program.  This has now been going on for about 2 weeks.  

[Mark J. Castaneda]

try updating your password here: https://www.comicbase.com/mycb/ChangePassword.aspx

password tips:

-at least 6 characters in length

-include at least 1 number, 1 capped letter, & 1 special character

Afterwards, update your login credentials in the software (internet menu>login information).

[Troy A. Jensen]

I had completed that before but I did it again.   This time when I did it and at least sidekick asked for the updated password before even bringing up the main Comicbase program.   Unfortunately when I brought up comic base it prompted the same error to me.  I changed it, shut the program down and restarted it.  Each time the error popped up.

 

[Mark J. Castaneda]

Odd, not sure what the trouble would be in your case (not getting reports of the same problem for any other user lately).

I'd try this...

-Go into your Windows settings and uninstall ALL listings of ComicBase from your App list. If you got older versions still installed, uninstall them too.

-download/install the latest version of the CB2023 Program Installer from your online account here: https://www.comicbase.com/mycb//Registrations.aspx

-restart your computer afterwards and see how the software performs

If the problem still occurs, give our tech support team a call. They can setup a remote help session if needed to get you going properly.

[Troy A. Jensen]

Sounds good.  I will try that.  Thank you Mark.  Much appreciated.