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Manuel J. Galceran

Missing issues after renewing subscription

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I have several missing issues from content that I myself had created prior to renewing my subscription on 3/28/20. For example, issue #1 of the current series for Wolverine that has a fluorescent variant cover by John Tyler Christopher. This is an exclusive edition that has no visible UPC code, and on the back cover it includes a COA from Marvel Entertainment that states that production was limited to 3,000 copies. I had already scanned, created and added this under the series and now it is nowhere to be found. The same has happened for other titles and issues for which I had input exclusive variants. Now I am concerned because there is no way to figure out how many other books might have been affected. Has anyone else experienced this after renewing their subscription?

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for this particular issue of Wolverine, what did you set the issue number to? Did you have a quantity instock (which locks it into being changed by a content update)?

we currently don't have the florescent cover in our Master Database

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Mark, as mentioned this cover is related to issue #1 of the current series. I added it back yesterday as a variant, I believe 1-M and also added back several others for the same issue number that had also disappeared. These include a Suayan and a Kirkham variant among others. I would think that when I first created these and then submitted them as new/corrected data that they would have been retained even if they first had to be verified before being included in an update. On the other hand, the only thing that I did at renewal, since you had told me that I did not need to reinstall the 20.0.2 file, was to download the Picture 1 to Picture 4 zipped files (which by the way are still sitting in the download folder because I wanted to get the subject matter resolved first, just in case). Let me know what I should do next, if anything. Thanks and stay safe.

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we noticed the corrections you sent in for Wolverine #1 variants today and accepted them. Those will be rolled into the Master Database this week.

 

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