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Kaleb Swenson

Upgraded to new computer - cannot run reports

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I need a little help here.

Purchased a mini computer (it's so tiny!) to replace my old laptop.  I paid attention about speed so I now have 16MB Ram with the M.2 SSD.

I have transferred my pictures to another SSD drive that I added. 

I am running Win10.

Everything is lightning fast.

Having one issue though.  When I try to print a report I get the following error:

image.png.7cd0a149f03f34260edd16fb2ff9d448.png

I am apparently missing some files? 

What do I need to download to fix this issue?

Thank you,

Kaleb

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download/install the latest build (in case your running an older version) for CB2020 from your online account here and see if it helps: https://www.comicbase.com/mycb/Registrations.aspx

Restart the software, go the File Menu>File Tools>Optimize - this will help smooth up your database

afterwards, try to print a report.

if you still have trouble, please email our team at support@comicbase.com and detail out the steps you did to produce the error.

 

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Just an FYI,

I already downloaded the latest version (.3829) from my registration page to load on the new computer.

I did go ahead and optimize my database.

I go to Report>(choose any report)>(choose Print or Preview)>Error message

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go into the File Menu>File Tools>Rebuild Lists...

Select the first 3 options then hit the Rebuild button

Capture.thumb.JPG.f3ea5dcb05f7a8b04009dfea9e01768e.JPG

 

afterwards, try to run the report and see if you're successful.

If you still have trouble please screenshot the report options you picked and we'll try to replicate the problem on our end.

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