Sidekick issues with CB 2021 update

[Shawn Swidecki]

Since updating to CB 2021, Sidekick will not "Update database content" or "Save to the cloud"...instead, it displays a "can't connect to server" error message.  This occurs even with antivirus and firewalls disabled and/or uninstalled, and with ComicBase/Sidekick having full permissions through the firewall; occurs when directly connected to the internet connection (not through a router); occurs when connected to a different network (I tried from a friend's home); and even occurs with a fresh install on a brand new machine, again on a different network. 

Interestingly enough, database updates CAN occur within the CB 2021 program itself, just not through Sidekick, which indicates I do have access to the server.  These issues did not exist before the 2021 upgrade and nothing changed with my network/computers since then.  Also, I am not using OneDrive or any similar programs.

I am open to any suggestions as to how to get this resolved -- thanks!

 

[Mark J. Castaneda]

Hey Shawn, not sure if you called into our support team yet but feel free to do so. Our lead programmer Pete may be the guy to talk to in your case (408-266-6883 ext 403)