Sidekick Issues

[Chris Wong]

I'm getting the following error message when I start Sidekick - "Comicbase Sidekick may not be installed properly....Can't get settings: Configuration system failed to initialize."

When I try to save to the cloud, I get this error:  Unhandled exceptions has occurred in your application....Configuration system failed to initialize."  

This is a new re-install of Comicbase 2015.  I did a clean re-install of Windows 10 and then reinstalled my Comicbase and started getting these errors.  Any ideas for how to fix this?

[Mark J. Castaneda]

Hey Chris,

CB2015 support/development has been ceased for awhile now.

Consider upgrading to the new CB2020 version which you get a discount for. You can upgrade here: https://www.comicbase.com/mycb/Registrations.aspx

 

[Chris Wong]

Thanks for your reply and all the help in the past.  However this situation kind of sucks.  This product is barely 5 years old and a major component (Sidekick) no longer works with Windows 10, but your company no longer supports it?  Your only solution is to buy the "new" version.  That doesn't sound like an incentive for me to continue supporting your company after having spent over $100 for the software in the first place.