Save to the Cloud spins forever

[Patrick O’Malley]

Howdy,

I'm not sure when this started, but I'm unable to save a copy of my db to your servers.  I deleted the backups that I had there, but it still isn't working.  I'm able to download updates and upload a backup copy to my google drive.

Any ideas on what I can do to fix it?

Thanks,

Pat

[Mark J. Castaneda]

Are you still having trouble at this point? How long has it been since you tried to use the Save to Cloud?

If you have any Internet Security software running, it may be blocking Sidekick. You may have to set up program exception for it.

[Patrick O’Malley]

Still giving me problems.  The last time it ran successfully was 5/13/20.  If failed even with A/V & firewall turned off.

It has now escalated to failing on everything with an exception error during the WebClient request.

I did a repair of the install with no improvement.

I noticed that there is a newer version available, so I'm downloading that and will test it after the install.  I'm going from 20.0.2.3297 to 20.0.2.3424.

I'll let you know what happens next.

[Patrick O’Malley]

The reinstall fixed it.  Everything is happy again. 🙂