update error

[Tony Williams]

I've just returned to Comicbase (archive edition)after a break. Setup went well. 

On trying to download and apply an update from the Collections Statistics window an error is received on every attempt (see image)

 

Tony

 

[Mark J. Castaneda]

Make sure you're running the most recent version of ComicBase 2021 (v21.0.4.1904).

The revised CB2021 program installer is available to download/install from your online account here, give it a try and see if it helps:

https://www.comicbase.com/mycb/Registrations.aspx

[Tony Williams]

Thanks Mark. It is the most recent version (just double checked) so no jpy

 

Tony

 

[Mark J. Castaneda]

anything about your computer that we should know about? Is your Windows running on an Non-USA region setting? Based off the error that's what it looks like.

[Tony Williams]

Nothing especially unusual. I’m UK based so have UK English Windows 10.

I’ve tried reinstalling with no success 

Tony

[Andrew d’Entremont]

I've had problems with the  Regional Format Setting in the past. When it was set to English (Canada) I couldn't load a database, but as soon as we set it to English (United States) it worked. However, to the best of my knowledge this has been fixed. 

[Mark J. Castaneda]

Hey Tony, message out support team directly at support@comicbase.com and let them know what you're running into. Please include the following screenshots in your message:

-error message

-About ComicBase Window (in the software, go the Help Menu>About ComicBase)

-your 'Windows Region' and 'Date & Time' windows (just do a Windows search for 'region settings')

 

We'll have our programming team investigate the issue for you.