Tony Williams 0 Posted October 12 Share Posted October 12 I've just returned to Comicbase (archive edition)after a break. Setup went well. On trying to download and apply an update from the Collections Statistics window an error is received on every attempt (see image) Tony Link to post Share on other sites
Mark J. Castaneda 16 Posted October 12 Share Posted October 12 Make sure you're running the most recent version of ComicBase 2021 (v21.0.4.1904). The revised CB2021 program installer is available to download/install from your online account here, give it a try and see if it helps: https://www.comicbase.com/mycb/Registrations.aspx Link to post Share on other sites
Tony Williams 0 Posted October 12 Author Share Posted October 12 Thanks Mark. It is the most recent version (just double checked) so no jpy Tony Link to post Share on other sites
Mark J. Castaneda 16 Posted October 13 Share Posted October 13 anything about your computer that we should know about? Is your Windows running on an Non-USA region setting? Based off the error that's what it looks like. Link to post Share on other sites
Tony Williams 0 Posted October 13 Author Share Posted October 13 Nothing especially unusual. I’m UK based so have UK English Windows 10. I’ve tried reinstalling with no success Tony Link to post Share on other sites
Andrew d’Entremont 6 Posted October 13 Share Posted October 13 I've had problems with the Regional Format Setting in the past. When it was set to English (Canada) I couldn't load a database, but as soon as we set it to English (United States) it worked. However, to the best of my knowledge this has been fixed. Link to post Share on other sites
Mark J. Castaneda 16 Posted October 13 Share Posted October 13 Hey Tony, message out support team directly at support@comicbase.com and let them know what you're running into. Please include the following screenshots in your message: -error message -About ComicBase Window (in the software, go the Help Menu>About ComicBase) -your 'Windows Region' and 'Date & Time' windows (just do a Windows search for 'region settings') We'll have our programming team investigate the issue for you. Link to post Share on other sites
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