Sideckick error

[Antonio Citati]

Sidekick update database content  seems not working, all I get is an error message An exception occurred during a WebClient request. The update launched from ComicBaser works as usual. All was working till last week update. Running version 22.0.2.1708 on Windows 10 Pro 21H2 build 19044.1766, Feature Experience Pack 120.2212.4170.0

Also in past few days  when adding new comics books and switching titles it has become very slow in giving me back control for input.

 

Tx

 

Antonio

[Mark J. Castaneda]

make sure you have a solid connection to the internet. If you have protection software like Norton, double-check ComicBase is allowed internet access.

a simple exit and restart of Sidekick can help ...OR even a computer restart can help.

If you continue to have trouble, please email our support team at support@comicbase.com

[mark d. smith]

On 6/29/2022 at 6:30 PM, Antonio Citati said:

Sidekick update database content  seems not working, all I get is an error message An exception occurred during a WebClient request. The update launched from ComicBaser works as usual. All was working till last week update. Running version 22.0.2.1708 on Windows 10 Pro 21H2 build 19044.1766, Feature Experience Pack 120.2212.4170.0

Also in past few days  when adding new comics books and switching titles it has become very slow in giving me back control for input.

 

Tx

 

Antonio

Exactly the same problem for me too

[Mark J. Castaneda]

Are both of you running computers outside the USA? Wondering if that's a common issue going on.