Crystal Reports error

[Scott Nass]

Followed the attached instructions except there were no instances of SAP Crystal Reports on my machine.  Reinstalled and still having the same error whenever I try to prepare any reports.  Program otherwise working fine before and after the reinstall.  Can someone please advise? 

 

[Mark J. Castaneda]

Do the Following:

Go into your Windows Start Menu>Settings>Applications

-uninstall your CB2022 edition

-uninstall your CB2022 resource listing

-uninstall your SAP Crystal Report listing (you noted you 'installed' it in your initial post)

-lastly, download/install the revised CB2022 program installer from your online account here:

https://www.comicbase.com/mycb/Registrations.aspx

[Scott Nass]

Sorry, Mark, didn't have notifications on.  Thanks for the reply!

Clarifying, I neither installed nor uninstalled SAP Crystal Report - it was CB2022 I reinstalled.  There is no evidence of SAP Crystal Report on my machine either before or after installing CB2022.  Other than that line, I have followed your instructions to the letter twice now with no change to outcome.

What other information can I provide that would be helpful to figuring this out?

[Mark J. Castaneda]

What version of Windows are you running? I'm gonna guess either 10 or 11.

Also, is your Windows 32-bit or 64-bit?

[Mark J. Castaneda]

If you don't see the SAP Crystal Reports component listed in your Windows application list after installing CB2022, you may have some sort of protection software blocking it.

Alternatively, here's a separate link to get that SAP Crystal Reports component installed if you need it:

https://www.dropbox.com/s/i32i9dalm9ix2lc/CRRuntime_32bit_13_0_31.msi?dl=0

after installing it, try to run a report and see if it produces.

[Scott Nass]

Windows 10 Home, 64-bit

Other than browser pop-up and tracker blockers, I'm only running Windows Security on the system.

But your final suggestion worked.  The installer must have detected SAP Crystal Reports on my machine (although I can't find anything with any part of that name when searching the hard drive) because running the installer gave me the options to remove or reinstall.  I "reinstalled" and after restarting CB, all is well.  

HUGE thanks, @Mark J. Castaneda!