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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. scan you screenshot the whole page you're seeing this problem?
  2. The problem sounds to be unique to your computer (or db file) as we haven't heard of such behavior being reported by other users. -do you have the same problem with a different database file (not a backup of your main db)? -if you access to another computer, do you get the same trouble using your main db on it?
  3. Hitting 'Save' in the Add by Barcode window would save your scans. That's how you save i assume. questions... -are you using a scanner we offer? If not, your scanner may not be programmed correctly (possibly adding extra action as you scan). -you scan into the 'Barcode or ISBN' field? Be sure the cursor is always active in that screen as you scan. -have you tested if you're scanner is scanning properly? As a test, you can launch a blank text document and scan a barcode a few times to see if all the digits are being picked up with no extra spaces. If you find a problem with the scanning, try resetting back to default then reprogramming for ComicBase
  4. Kevin, strongly suggest you 'remove' your CB14 database from AA account if you're having trouble with it. Head here to do so: https://atomicavenue.com/atomic/StoreSetup.aspx if the db is not converting when you try to open it in CB2022; its likely corrupt is some way. Hopefully you have a reliable backup to use instead.
  5. Yes, Confirmed with Pete and the call is to split them into separate titles. Drop a post here when you've submit them and i'll have the Editorial team address them asap for the next content update. *We'll need to adjust the title Spider-Man Comics Weekly to only have #1-157 listed
  6. Question Walt... have you already broken up the title into multiple titles in your database yet?
  7. Steve, would like to confirm the steps you did... -uninstall your CB2022 edition -uninstall your CB2022 resource listing -uninstall your SAP Crystal Report listing -lastly, download/install the revised CB2022 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx All those steps didn't work out for you?
  8. Are both of you running computers outside the USA? Wondering if that's a common issue going on.
  9. Yes, That info should go into the Item Description field.
  10. make sure you have a solid connection to the internet. If you have protection software like Norton, double-check ComicBase is allowed internet access. a simple exit and restart of Sidekick can help ...OR even a computer restart can help. If you continue to have trouble, please email our support team at support@comicbase.com
  11. This sounds like a computer performance problem. You're running at 1.60 GHz which is under our recommended 2.0Ghz. Not to mention, if you have other programs running (even background programs which most computers do) that can also slow overall computer performance. As a result, CB is having trouble fully completing an action you try to initiate like optimizing, updating, exiting, etc. - you will likely hit 'not responding' states that could take longer than normal to finish through (or not finish). Did you access to a computer with better specs?
  12. do you get the 'Not Responding' state when you try to exit OR something different?
  13. Processor slightly below our recommend 2.0 GHz recommendation. Could explain the long processing time of certain actions. Did you test whether you get the same problem on a New Database file?
  14. Is the problem specific the the database file that's loaded into the software? As a test, Go the File Menu and create a New Database & try to optimize it. Exit out a few times and see if you get the same trouble.
  15. Not having any trouble similar to what you're reporting from other users. This may be unique to you or possibly non-USA users. *Any Users outside the USA have the same trouble? ALSO, If you have any kind of Software protection (Ex: Norton, MacAfee, Avast, etc.), make sure ComicBase is allowed internet access (you may need to setup a program exclusion). Do the same for Firewall settings.
  16. How do you exit out of the software? File Menu>Exit OR just hit the 'X' at the top/right header of the main software window? Does the problem happen every time for you. *Try Optimizing your Database (File Menu>File Tools>Optimize). This will help 'smooth up' your database
  17. Do these files actually have file sizes in that file folder? Do the covers actually display in ComicBase OR are they broken? You may need to redownload them.
  18. No livestream this week (6/22/2022). Pete expects next week to have one.
  19. good idea...will share with the programming team for consideration
  20. This is a result of our programming team doing multiple updates this week as we’re making improvements/modifications to our content update processor. You should see your TG report look more normal with next week’s content update.
  21. we're making modifications to our content update processor with the last few updates; programming team has bit more to work to do for things go back to normal. The next 2 update reports may look similar.
  22. Conqueror Worm (Comics Experiences, Edgar Allan Poe’s...), The should be removed since we got The Conqueror Worm (CEX) already We'll get that 'I' capped in the next update.
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