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Everything posted by Mark J. Castaneda
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Clean up for 12/09/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
good catch. we'll adjust -
WHY do you keep erasing my item description info!!!
Mark J. Castaneda replied to Robert Avino's topic in Tech Support
The Item Description field was introduced a few versions ago to mainly address the many variants a single issue can have. Its a field we control at the end of the day (not the user) as we try to describe the variant cover details with not too much information (if possible). We can't have users have free reign on this field as it can be subject to different user format styles and/or inclusion of unnecessary/too much information. Notations like limited quantities, included COA, etc. would go into the Notes field. If you have personal info you'd like to mention, consider a custom field or grading notes field. A good example to mimic that shows off the format style we use to describe variants is Amazing Spider-Man (6th Series) #14s -
Incorrect Values on Reports and Collection Statistics!
Mark J. Castaneda replied to Robert Avino's topic in Tech Support
-download/install the revised CB2025 Setup File so you got the most up-to-date version of ComicBase: https://www.comicbase.com/mycb/Registrations.aspx -Relaunch the software, Go to the File Menu>File Tools>Rebuild Lists (run the Item Information option) -Afterwards, run a fresh report and see if your values look better *If the above steps don't help, message our tech support team directly at support@comicbase.com -
Batman Day Special Edition
Mark J. Castaneda replied to Adam Sternberg's topic in Content and Corrections
Steven is correct. You can easily find it by searching by its barcode number. *TIP: searching by an item's barcode number will typically take you to its listing in ComicBase if the title name isn't very clear at first glance especially with these special day releases(ex: Free Comic Book Day, Batman Day, etc.) -
visit your Profile page here (https://www.comicbase.com/mycb/Profile.aspx), glance at the Known Databases section and make sure you don't have too DBs listed (remove any extra if needed). If you have multiple (especially with the the same name) that can confuse our report processor
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Batman Day Special Edition
Mark J. Castaneda replied to Adam Sternberg's topic in Content and Corrections
Editorial team will look into adding this with this week's content update. Should be easy to find by searching by its full barcode number. -
@Stacy Curtis Make sure you download/install the latest version of the software you have access to from your online account (https://www.comicbase.com/mycb/Registrations.aspx) - You may be running an older version or have an incomplete installation
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Incorrect cost total on selected items page
Mark J. Castaneda replied to Jeff Serota's topic in Tech Support
i'll notify our programming team to look into it. thanks for spotting it. -
Are the image files jpg format? That's the image format ComicBase supports. Also be careful that the file extension is .jpg rather than .jpeg. Also try revisiting the title you just added a cover for to force a refresh of the image library.
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Batman Day Special Edition
Mark J. Castaneda replied to Adam Sternberg's topic in Content and Corrections
I think this a reprint of Batman (3rd Series) #16 BUT is it a full reprint? Can anyone confirm? -
Batman Day Special Edition
Mark J. Castaneda replied to Adam Sternberg's topic in Content and Corrections
yes, curious if this is a reprint of something that already came out. -
Another user contacted us about this and didn't notice they had 'current series' selected for 'Series to Print' option on the Print window rather than 'Series I own.' What do you guys have selected?
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Origins of Marvel Comics clean-up needed
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
If you haven't already, please send in submissions for anything you want to be added to our master database. I'll have the editorial team skim through your comments above for anything that needs removing/adjusting. -
Clean up for 10/23/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
the titling we have is based off the indicia where there's no slash mark -
Add by Barcode cover thumbnail issue
Mark J. Castaneda replied to Fred Slota's topic in Tech Support
new build for CB2025 now available... see if it solves the problem for you. -
Marvel: 85th Anniversary Special #1-B
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
Someone must have submitted a full end-to-end scan of the cover. We'll get crop out the back cover and repost. -
There's a newer build that came out yesterday afternoon, see how it performs for you.
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you'd be wasting your money by buying Pro and Archive at the same time. If you want to go with Archive going forward, just order that. Note upgrade cost is higher when switching to higher edition
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Unable to post sale items on Atomic site
Mark J. Castaneda replied to Ken Zelles's topic in Tech Support
If the above tips don't help, please describe your exact steps so we can replicate the problem. Please screenshot any errors you run into. -
Unable to post sale items on Atomic site
Mark J. Castaneda replied to Ken Zelles's topic in Tech Support
basic stuff to try: -make sure you download/install the latest CB2025 setup file (for any improvements and bugs fixes we've recently addressed) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx -a simple computer restart and/or modem restart can help for any trouble connecting to our server. -if you have protection software like Norton or MacAfee; make sure its configured to allow ComicBase and ComicBase Sidekick internet access. -
Atomic Avenue from the app
Mark J. Castaneda replied to Randall J. Paske's topic in ComicBase Mobile
what model android do you use? -
Atomic Avenue from the app
Mark J. Castaneda replied to Randall J. Paske's topic in ComicBase Mobile
are you using the updated version of the CB app (now available) on Android? -
thanks for the heads up. i'll notify the programming team
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Making sure you exit out of any active ComicBase session before running the program setup should get your around the error. Thanks Ron for letting us know how you got around the trouble.
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you may be running an older version of CB2025. Quit out, then try download/installing the revised CB2025 setup file from Registrations: https://www.comicbase.com/mycb/Registrations.aspx Wouldn't hurt to restart your computer too afterwards then see if you still have trouble.