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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. I wonder if a bad data point slipped into one of those fields you exported. Are you able to scan the export file for any oddities? A common one i notice, is a user inputted a barcode number into another field.
  2. report processor got hung up over the weekend; we reset it and user reports are being processed, may take 1-2 hrs to complete.
  3. If the rebuild doesn't help, i would suspect corruption on that database. The file menu has the export and import options; I would suggest exporting out your data fields that are important to you and importing into a fresh database as a final solution.
  4. not getting the same problem on my end. You may have firewall and/or protection software settings possibly blocking out ComicBase from internet access; you may need to setup a program exception.
  5. -a new CB2024 program installer (v1165) is now available, download/install it here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer afterwards, then see if you're able to reproduce that error you're running into. Let us know how you make out.
  6. we'll forward this to our editorial team to get added to the upcoming content update.
  7. -try installing the revised CB2024 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer then relaunch ComicBase -Go the File Menu>File Tools>Optimize database -lastly, see if the problem still occurs If you still have trouble, e-mail our support team directly at support@comicbase.com
  8. can re-verify the dimensions for that particular cover image for Power Pack: Grow Up #1 in your Picture folder? Just curious what you it is despite what your screenshot states
  9. Not familiar with this title (must have come in through a user submission). If they're numbered official #1 and #2 then we can roll them into 1 title.
  10. This one was a tough call. The publisher isn't clear if the previous 2 Harris series has to do with their numbering approach; so we started at the first series published by Dynamite that being Vampirella (3rd Series).
  11. same exact screenshot (same dimensions noted for both files)?
  12. -Overall currency displayed are controlled by your local Windows region settings -the values themselves will be calculated by the database current set currency. You can adjust that under the File Menu>Collection Statistics>Database Info Icon>click on currently set currency
  13. sounds like a book rather than comic book
  14. In your initial screenshot, which of the 3 database files you use is noted in the full database file path?
  15. With the database file noted in the file path in your screenshot, is it backed up to our cloud so we can inspect it? If not, use Sidekick's 'Save to Cloud' option to do that. Afterwards, please e-mail us at support@comicbase.com once the 'Save to Cloud' option completes and our tech support team will take a closer look at your db file.
  16. unfortunately not. I'll forward up your message up to the dev team, maybe something can be done in the future.
  17. There's a new build for CB2024 that should address the problem. Download/install it and let us know how you make out with it.
  18. I'll notify our programming team what you guys are running into.
  19. [-Viridae] is a kickstarter comic submitted to us by a user. Yeah, definitely doesn't search well on AA. We'll need to look into that.
  20. What's the proper cover for #1? Currently looks the same as the correct cover for #3
  21. thanks for the info. Editorial team will take a deep dive in adding the missing issues.
  22. Looks like it should be added under IDW Catalog as WS 2024
  23. Funded on Indiegogo can be mentioned in the notes field for all issues then.
  24. All issues funded on Indiegogo or just the #2s?
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