Steven L. Dasinger

On the report, change Cover Size to 'none'

(this is a little long and you may have already done some/all of this. This is the best I can do to have you verify everything is correct and should be working but isn't.) On the CB website, go to My Account->Profile Scroll down to Known Databases If the Database: drop-down box has more than one database, Make note of the database name and the Database Id. (each database name has a unique database id) Next go to My Account->My Comics Click in the database box and it should list all the databases (if you have more than 1). If you have more than 1 database, note the name and the reports associated with it (if any). NOTE: If the database has any reports, a Report box will appear which will display all reports when you click in the box. If there are not any reports for a database, the Report box will not be displayed. At this point, you should have a detailed list of what Databases and any reports associated with them. Go to CB Open the first database from the list made from Profile. Run File->Collection Statistics (or F12). When the Collection Statistics windows opens, click on the 'round cylinder (with an i in a circle)' just under the 'Renew Now...' button. (if you hover your mouse over it, it should say 'database info'. In the 'Database info' window check the database id value with the one you recorded from the web site. (Repeat for each database you found in Profiles). Hopefully all the databases listed on the web site and the ones on you computer all match up with the same database id. If they do NOT match, then there is a problem. Note: All of the above is just to ensure: A) The Database and Database is in CB matches the database and database id on the website. B) That the reports on the website are associated with the correct database (and that there are reports on the website). Next: Ensure that you have the most recent mobile app version which is v26.0.2 (click the about button at the bottom of the mobile app). Finally, If your database/database ID matches what is on the website AND If there are reports associated with the same database/database id AND You have Mobile app, v26.0.2 AND You have the correct database name selected in the mobile app Then You 'should' be able to display the reports in the mobile app. If any of the above are not true, then it can't 'link' everything together. Somethings to try (you may have done these already but I am just listing them if others have problems): On the CB web site, in this order, Remove all reports for all databases, then remove all databases. In CB, open the database you want to see in the Mobile app, Run Collections Statistics (and record the database id). Then use Sidekick (making sure the correct database has been added to Sidekick, and save reports to cloud. Give the process some time (30 minutes?) to process then go to CB website and verify that the correct database/datebase id is there with reports associated with it. Finally, open the Mobile app, and select the correct database. If that has all been done, then there is a serious problem (somewhere) and it would be best to either email support or call them. PS I am not sure if the Mobile app access/uses any Backups save on the website. This may or may not be part of the problem/solutions.

Look at Report-->Most Valuable Items... and see if that gives the results you want. I am not sure what a 'statistics list' is. PS Also what Edition of CB do you have?

The only thing I can think of is to ensure the database you see/select in the Mobile App is the same as on the website.

b2571 appears to fix this problem.

This problem has been reported and while Pete indicated it should be a simple fix, he won't be able to get to it until later. At a guess later this evening or tomorrow.

This looks like it could be the 2019 Fan Expo issue. https://atomicavenue.com/atomic/item/1496651/1/Batman-1J and this looks like it could be the 2019 Mega Con issue: https://atomicavenue.com/atomic/item/1507816/1/Batman-1L Both are in title 'Batman'

I can't recreate this in my database. I duplicate the X-Men (1st Series) #94 to get two entries. Set the first one to NM with a price of $1,375.00. The other I changed to different conditions and the price changed: M $1,450.00 NM $1,375.00 NM- $1,250.00 VF-NM $1,100.00 VF $ 900.00 FN $ 450.00 VG $ 275.00 G $ 180.00 F $ 110.00 P $ 28.00 Possibly check what your grades are set to with Setup->Grading... where I have: M 105% NM 100% NM- 90% VF-NM 80% VF 66% FN 33% VG 20% G 13% F 8% P 2% Also check the Mid Value and High Value amounts (same place).

Delete or Rename HC 2.jpg to Bk 2/HC From: Pictures\D\Dark Horse\P\Pictures That Tick Delete or Move ALL (1.jpg - 1-B.jpg From: Pictures\M\Marvel\C\Captain America- Marvels Snapshot To: Pictures\M\Marvel\C\Captain America- Marvels Snapshots Delete or Move 1.jpg and Dlx 1.jpg From: Pictures\M\MoCCA\Will Eisner- A Restrospective To: Pictures\M\MoCCA\Will Eisner- A Retrospective

Pete indicated the report server got hung up during testing this AM. It is currently working through the backlog. Once that is finished (no estimate), the reports should be available.

Pete replied it is a known problem and has a fix but is waiting for other changes before posting the new build. Hopefully he will have a fix today. Until then, avoid using one-key entry.

Appears to be a bug. I tried it and got the same results as you did (Qty not keeping the value). I notified Pete about it on Slack.

Do you actually have X-Men #317 or #319 Newsstand Collector's Set? I spent some time looking for the NS CS issues (for these and others) and never found any (of course "never found" is not the same as "does't exist")

Delete 6906.jpg From: Pictures\A\AARP\AARP Magazine (duplicate of 6606.jpg)

For Marvel Masterworks you might try this sight site: http://marvelmasterworks.com/ Seduction of the Innocent 3-D https://atomicavenue.com/atomic/series/78/1/Seduction-of-the-Innocent-Eclipse can be found here: (both 3D 1 and 3D 2) My Comic Shop lists 3D 1 here with some prices for consignment sales: https://www.mycomicshop.com/search?TID=433751

Also the other Tools in File Tools are: Optimize Database - Not needed as much as it used to. Reset Preferences - Does what it says. ComicBase Database Manager - Finds all ComicBase database file (in case you have multiples or can't find one you are looking for). Recover Database - If you are having some problems, this may help (not something you run very much). Choose Media Types in Database - Lets you choose the Media Types you want (Books, Comic Books, Magazines, Newspapers). Just uncheck the ones you don't want. NOTE: I am fairly sure, if you own any items in a Type and you choose not to have it, it will not delete those issues. If you don't own any issues, they will all be removed and the Content Update won't add them. Manage Pictures and Folder - The top part allows you to change the location that CB will use to store cover scans and media files (or reset to the defaults). The bottom part is used when installing Picture files.

Just for you information 'Rebuild Lists' refers to this: Under Menu item File->File Tools are a list of items you can use in certain situations. One of these is 'Rebuild Lists'. If you click on it, you will see 5 check boxes. You can check any you want to run and it will rebuild the internal database lists of things. 1) Series Information - Has to do with Titles and Titles Information 2) List of Owned Series - Has to do with the item you own. 3) Item Information - Does what it says Advanced 4) Lists of contributors, Storylines and Note - Has to do with standardizing and cleaning up what it says 5) Picture files list (slow) - Has to do with gathering information about all the cover scans and updating the database with correct information around them. NOTE: The first two run really fast. The third takes a little longer (5 minutes?). The forth (which you will be asked if you want to run if you just do the third (Item Information). The last takes the longest but has been sped up recently and takes around 20 minutes or so, at a guess (I haven't run it in awhile).

No. It is just a phone call or email directly to the support will get faster results.

Try opening Notepad (or other type program) and scan into it to see what the scanner is reading. If it scans the exact same barcode as what is in CB, then support might be you best avenue for help.

It should be working now.

They are doing some server work. Try again in a little bit.

Not sure if this will help, but try Internet->Sign In

Delete or Move HC.jpg and TPB.jpg From: Pictures\L\Little Brown Ink\Curlfriends To: Pictures\L\Little, Brown and Company\Curlfriends Delete or Move HC.jpg From: Pictures\L\Little Brown and Co\Thanos- Titan Consumed To: Pictures\L\Little, Brown and Company\Thanos- Titan Consumed Delete or Move 1-DLX.jpg and 1-HC.jpg From: Pictures\Y\Yen\New Moon To: Pictures\Y\Yen\New Moon (Yen) Delete or Rename TPB 0.jpg to TPB.jpg From: Pictures\H\House of Hartsoe\Badgirl Sketchbook (Everette Hartsoe's-) Delete TPB 0.jpg and TPB 4.jpg From: Doctor Who Experience: Official Companion Guide (BBC) (duplicates of TPB.jpg)

Mike, if you don't have the latest build (b2244) you might download that and give it a try. Pete made some fixes that solved another person having problems updating multiple databases through Sidekick. Whatever he did may help you.

In ComicBase, click on the 'Comic Books' drop-down (see attached) and it will display the 4 Types. Select Magazines and the display will change over to Magazines. If you see a Title and Issues, you do have them included. If you see something like 'There are no magazines in your library', you don't. If you don't, you can use File->File Tools and use 'Choose Media Types in Database' and check what you want (or uncheck what you don't want). After you save, you will need to run a Content Update to populate the Titles/Issues.