Jump to content

Comics not showing in Mobile app


Robert Timm
 Share

Recommended Posts

Hello,

I recently added (at least) 5 issues of G.I. Combat into my database (always from a computer; I don't add items from/in the app - just reference use), and not any of the 5 are showing as part of my collection in the app.

    - I'm not sure if there's other items in my collection that aren't showing...  But guessing that's a possibility.

So, I just now opened Sidekick, and did the "Optimize" and save to the Cloud functions...   Closed the app, re-opened the app, and the five comics still do NOT show up in the app.

 

my collection totals and value numbers are the same as on the database on the computer, but these books (and probably some others), are not.

 

Any clue what the issue may be, and how to correct it?

 

Thank you for any advice and/or assistance,
Rob

Link to comment
Share on other sites

Looking at your account, you have 3 database linked to your account all with the same database id number. That's most likely the problem.

we would suggest the following:

-go to your online profile page here and remove ALL the databases you have listed under the 'Known Databases' section of the webpage: https://www.comicbase.com/mycb/Profile.aspx

-launch the ComicBase software, go the File Menu>Collections Statistics - this will give you an overview of your database stats AND link the proper database to your online account for use in the mobile app.

 

Link to comment
Share on other sites

Ok, so that's a little weird...  Up until the last week, I actually had 4 databases listed, 2 with the same name (1 of which had no serial number), and the other 3 all had different data (like comics in inventory) associated with them...

I hadn't actually opened any of the other 3, but when I tried, it was so old, that the system wanted to convert it or something to a newer format...  I closed it, and I think it disappeared...

 

And now all three appear to have the same quantity and value.  weird.

----------------------

So basically, remove the 2 that I haven't been accessing them?

----------------------

Also, in regard to the issue...  I found that if I used the "Find Item" feature on the app, the missing issues actually show up as in my collection...  But still not in the "View Report" (Collection Report - Comic Books).

Just seems weird...

 

Thank you.  

Link to comment
Share on other sites

  • 1 month later...

Now I have this going on, too.  I entered books this morning, saved it all to the web, and now the newest books did not show up.  

I followed the steps in the post above and deleted my online collections.  Admittedly, I missed the step with the Collection Statistics, never having done it before.  I rebuilt all the lists, including pictures.  I saved everything to the web again and now books I entered today aren't showing up.  In looking, I'm missing books from last week as well. I kept digging and found that I'm missing books online at least as far back as February 27.  I'll try to get back and confirm that they are saved on my machine soon but I feel confident that they are. 

I have never had to do the Collection Statistics action before, is it necessary now?  

Link to comment
Share on other sites

I’m having the opposite problem Robert had. My book are not showing up in the search feature but do show up in some reports. They appear in the Collection Report- Comic Books but not in Collection Report - Comic Books (Auto).  The books I entered yesterday are there after resaving to the the web this morning.
 

Additionally, the reports  have display issues.  I have text on top of text, making some of it all but impossible to read and am unable to enlarge it or rotate the screen in order to try to give it more room. 
 

3C3EDFC9-50EC-4F22-BF6E-E8B1F906B346.png

Link to comment
Share on other sites

I'm missing some random books in the reports.  I feel like they would have been entered between December and February but am not 100% sure.  I confirmed that they are in CB, they just don't turn up in any of my reports.

I'm also still having the problem where some books appear in the Collection Report- Comic Books but not in Collection Report - Comic Books (Auto).  

Link to comment
Share on other sites

possible problem found...

Under your online Profile (https://www.comicbase.com/mycb/Profile.aspx), in the 'Known Databases' list you have 2 databases listed - your main db AND a backup of the main db, both with the same database id number. This most likely confusing our processor.

We would suggest you clear the database list entirely by hitting the 'Remove' button.

Next, launch ComicBase, load up the database you mainly use, go into the File Menu>Collection Statistics to relink that database to your online account. Afterwards, try uploading new reports and see if they show up properly.

If you still have trouble, email our support team at support@comicbase.com

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...