"Content Updated" window is stuck

[Thomas Brockmann]

For the past several weeks, after I do the weekly price updates, the "Content Updated" window has kept the changes in "Items" and "Value" information from many weeks ago, instead of showing the actual change since last update. 

For example, I added 3 books some time ago, but have added no more recently.  Yet, the update summary window continues to show a green "+3" in the "Books" row under "Items" and a "+$55.00" under "Value".  

Similarly, my Comic Books row does not reflect changes week over week.  Last week, I had a green "+50" this week I have a "+51", although I only added 1 book.  The same thing is happening with the "Value".

Any Ideas on how to fix this?  Thanks!

 

[Mark J. Castaneda]

a few things...

-Make sure you've downloaded and installed the latest version for CB2024 (build 1085) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

-Go into the File Menu>File Tools>Rebuild Lists (run all the options expect the Advanced 'Pictures files list' option. Note these processes will take some time to complete).

-Going forward, see how your stats change whenever you download the weekly content updates.

[Thomas Brockmann]

Didn't work. :(

[Mark J. Castaneda]

See how this week's weekly content update scheduled for Wednesday evening (2/14) does to your stats after you downloaded it. If no change occurs, reach out to the support team directly at support@comicbase.com.

[Thomas Brockmann]

I will and thank you for the advice!

[Thomas Brockmann]

Called Tech Support and was asked to try resetting value history, which seemed to help but created a new problem... I have no enduring value history anymore.  Every time I start up CB and look at my value history there is none -- the farthest back I can go is that day.  Did I accidentally turn something off?

[Mark J. Castaneda]

On 4/13/2024 at 5:53 AM, Thomas Brockmann said:

Called Tech Support and was asked to try resetting value history, which seemed to help but created a new problem... I have no enduring value history anymore.  Every time I start up CB and look at my value history there is none -- the farthest back I can go is that day.  Did I accidentally turn something off?

Can you screenshot (or email us at support@comicbase.com) what you're referring to? We're having a hard time visualizing what you're seeing.

[Thomas Brockmann]

Here is screenshot.  

The farthest back I can select for value history is always today.

[Peter R. Bickford]

The trigger to writing a new entry in value log is the content update--it's not just any change to the database. So, for instance, if you added a bunch of books on 4/12, they wouldn't show up in the value history until you downloaded the 4/17 content update (in the value history--obviously, they show up in the database itself immediately).

-Pete

[Steven L. Dasinger]

I have the same problem. Once this process 'breaks' (stops working (not sure why)) it never starts working again.

After Content updates,it only shows the date of that update. There is no history.

[Mark J. Castaneda]

21 hours ago, Steven L. Dasinger said:

I have the same problem. Once this process 'breaks' (stops working (not sure why)) it never starts working again.

After Content updates,it only shows the date of that update. There is no history.

@Steven L. DasingerPete's wondering if you can message him on Slack with the steps to reproduce the problem.

[Thomas Brockmann]

On 4/18/2024 at 1:46 PM, Peter R. Bickford said:

The trigger to writing a new entry in value log is the content update--it's not just any change to the database. So, for instance, if you added a bunch of books on 4/12, they wouldn't show up in the value history until you downloaded the 4/17 content update (in the value history--obviously, they show up in the database itself immediately).

-Pete

Pete - I have been adding books over the past several weeks/months and do content updates almost every week.  As @Steven L. Dasingeralso noted, the process broke at some point in the past and won't start again.  Hopefully this can get figured out and fixed. 

[Thomas Brockmann]

Just updated to CB 2025 in hopes that this would fix the problem... it didn't. 🙁

I still can't see any change in my collection value because it appears CB is unable to remember any previous "Value Over Time" data.

Did anyone ever figure out why this was happening and how to fix it?  Thanks.

[Mark J. Castaneda]

23 hours ago, Thomas Brockmann said:

Just updated to CB 2025 in hopes that this would fix the problem... it didn't. 🙁

I still can't see any change in my collection value because it appears CB is unable to remember any previous "Value Over Time" data.

Did anyone ever figure out why this was happening and how to fix it?  Thanks.

Thomas, would suggest reaching out to Pete directly on this one... via email at pbickford@human-computing.com OR by phone 408-266-6883 ext 403.

[Thomas Brockmann]

I just updated ComicBase 2025 4K Archive Edition to version 25.0.0.1220 and it appears that my price history is back!  I'm gonna keep my fingers crossed that it is permanent.  Thanks to everyone for continuing to improve a great product!

@Steven L. Dasinger Did this update work fix your issue as well?

[Steven L. Dasinger]

No. On my (working) database, there is still no history.

However, on a different (master copy) database, there is history (but since there is no inventory, all values are 0).