Peter R. Bickford

If you're still having trouble, suggest uninstalling, re-downloading (so you get the latest version), then reinstalling. If you still have trouble, please contact support directly and we'll troubleshoot with you. -Pete

Make sure that ComicBase _2023_ (and Sidekick 2023) are added to your firewall's list of allowed programs. (Firewalls will see it as a separate program than 2022, so you need to add it separately). If you're using the built-in firewall in Windows, the ComicBase installer will add it automatically, but you need to add it yourself if you're using something else. -Pete

Make sure to turn off your anti-virus software when installing--ComicBase Express installs several thousand picture files, and if you have AV software trying to scan all of them, it could take a very long time. -Pete

The link's fixed now. Thanks for letting us know!

It looks normal here. You might want to try uninstalling/re-downloading/reinstalling/rebooting. Also, check your screen display settings and turn off any magnification as a test.

Are those magazines listed as in stock? If so, they won't be removed.

There are two mechanisms at work here: 1. If you have a media type unchecked, you won't get new items or updates for this. The update does not remove existing items of that media, however, during the course of a normal update. 2. When you _change_ your update settings to uncheck a media type the first time, it asks if you want to remove existing ones that are not listed as in stock. This is a one-shot operation. If you want to trigger it again, you need to check that media type (or another media type that was previously unchecked), run an update, then do it again and uncheck that media type. You'll then be prompted (again) as to whether you want to remove existing items. -Pete

Thanks for the catch! We've revved the setup sheet for the scanner here to remove any extra spaces that get inserted: https://www.comicbase.com/Support/CB_Wireless_Scanner_Easy_Setup.pdf The latest build of ComicBase (build 1669) also handles the issue. -Pete

Fixed. The extraordinary number of magazines added actually broke the page!

Sounds like your anti-virus program went crazy and deleted ComicBase. I'd suggest finding a less crazy security program.

I'd try the following: 1. Use File > File Tools > Optimize Database to make sure your database is in good shape. 2. Exit ComicBase 3. Go to your %temp% folder in Windows and delete anything it'll let you delete (some items will be busy--this is fine) 4. Restart 5. Try the update again, and let us know if you still have a problem.

Right now, we're letting the grid auto-layout the data. Given that everyone's dataset is different (could have anywhere from 1 day of data to 2 years), I'm not sure if there's a normalized way to lay this out which would make everyone happy, but it's worth giving some thought/investigation to.

Fixed in build 22.0.0.1584, available now under downloads.

The thumbnail cache isn't meant to be cleared by picture rebuild (Picture rebuilding doesn't recompute thumbnails--it finds which database entries have pictures, and plugs in their physical dimensions into hidden fields in the grid.). This allows us to figure out when a certain downloadable picture is bigger (or present) than the one you've got. -Pete

We have to start from the database entries and find scans that match, since punctuation etc. makes the reverse of the process problematic. E.g., a title like "Bob: The Living Superman" has a picture folder of "Bob- the Living Superman" [since ":" is an illegal character in Windows--there are hundreds more like this]-- you can't start from the picture folder and reliably find which character was replaced (by the "-") to get the database entry.