Peter R. Bickford

Thanks for the catch! We've revved the setup sheet for the scanner here to remove any extra spaces that get inserted: https://www.comicbase.com/Support/CB_Wireless_Scanner_Easy_Setup.pdf The latest build of ComicBase (build 1669) also handles the issue. -Pete

Fixed. The extraordinary number of magazines added actually broke the page!

Sounds like your anti-virus program went crazy and deleted ComicBase. I'd suggest finding a less crazy security program.

I'd try the following: 1. Use File > File Tools > Optimize Database to make sure your database is in good shape. 2. Exit ComicBase 3. Go to your %temp% folder in Windows and delete anything it'll let you delete (some items will be busy--this is fine) 4. Restart 5. Try the update again, and let us know if you still have a problem.

Right now, we're letting the grid auto-layout the data. Given that everyone's dataset is different (could have anywhere from 1 day of data to 2 years), I'm not sure if there's a normalized way to lay this out which would make everyone happy, but it's worth giving some thought/investigation to.

Fixed in build 22.0.0.1584, available now under downloads.

The thumbnail cache isn't meant to be cleared by picture rebuild (Picture rebuilding doesn't recompute thumbnails--it finds which database entries have pictures, and plugs in their physical dimensions into hidden fields in the grid.). This allows us to figure out when a certain downloadable picture is bigger (or present) than the one you've got. -Pete

We have to start from the database entries and find scans that match, since punctuation etc. makes the reverse of the process problematic. E.g., a title like "Bob: The Living Superman" has a picture folder of "Bob- the Living Superman" [since ":" is an illegal character in Windows--there are hundreds more like this]-- you can't start from the picture folder and reliably find which character was replaced (by the "-") to get the database entry.

Right now, the wanted list sync is one way--new items wanted in CB get added to AA. We can consider making it two way in the future.

Only thing that comes to mind: Are you perhaps storing your media files on a much slower disk than your pictures? The only thing ComicBase is reading is the presence/absence of a file called [item number].cbr (or .pdf, .cbz, etc.) -- it's not opening the file or doing anything else -- it's purely a directory scan operation. Unless the disk is very slow/failing, I can't think of a cause that adding as many media files as you want would slow the scan. -Pete

We're also investigating whether certain characters in the user id/pw might be playing a part in this issue (possibly by being rejected by server software as looking like an invalid request). If you're having the problem after installing build 1903 and following steps 1-4, please reach out to support directly at support@comicbase.com.

Typically, this is a firewall issue--Basically ComicBase is sending out a request to see what the latest update for your software is, but the firewall is blocking the response, so you get an error message. To troubleshoot issues like this; 1. Make sure you're running the most recent version of ComicBase--uninstall/download from My Account > Registrations/Reinstall if not. Note: I just put out a build 1902 which adds additional troubleshooting info to that error message--please message me directly with a screen shot if you are having trouble after following the steps of this and I'll try to help you investigate further. 2. Make sure you can connect to comicbase.com with your web browser. 3. Temporarily turn off _all_ your security/firewall software (you may have multiple firewalls running) and test to see if you can connect to the server using a Check for Updates in ComicBase 4. Once you are able to make a connection, turn on your security software/firewalls one by until you find the culprit. Then, make sure both ComicBase and ComicBase Sidekick are allowed as exceptions. Note: ComicBase and ComicBase are automatically added as exceptions during install to the default Windows firewall--if that's all your using for security, you shouldn't have any problem connecting. If you're running other security suites, you need to make sure both ComicBase and ComicBase Sidekick are added as allowed programs, or they won't be able to reach the server to check for updates. If you're really stuck, give support a call--we may be able to help troubleshoot the problem -Pete

Thanks for that. The problem was specific to counting the results of the "Current value" where conditions weren't NM. Fixed in build 1858, available now.

Sounds like you might have an incomplete download -- I'd go ahead and restart, try it again. (clearing items in your %tem% folder would also be good). Get in touch with support directly at support@comicbase.com if you continue to have trouble.

There was also a problem, as it turns out, with a stored procedure on the back-end which wasn't associating titles and their media types properly. Fixed now, so older versions of ComicBase shouldn't have a problem. Posting a new version (1711) which should work for all media types. -Pete