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Peter R. Bickford

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Peter R. Bickford last won the day on December 17 2020

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  1. There was also a problem, as it turns out, with a stored procedure on the back-end which wasn't associating titles and their media types properly. Fixed now, so older versions of ComicBase shouldn't have a problem. Posting a new version (1711) which should work for all media types. -Pete
  2. TLDR: Fixed in build 1711 Longer: Kind of a fun one: the actual query was just listing all the various countries' currencies in alphabetical order. As it turns out, SEVERAL countries use the EUR as their currency (not surprising), but an even bigger number use USD. In reality, picking any one would have the same effect, but good to have spotted/fixed in any case. -Pete
  3. Try now--I had to restrict the auto-downloaded list to just comics for the moment. Working on a newer rev to ComicBase that will properly process magazine, book pictures into their proper locations using a new web interface in order to preserve compatibility with older versions of ComicBase. -Pete
  4. Steve answered this well. Only thing I'd add, is that you can also select the rows from _any_ find, highlight desired rows (or Ctrl-A) to select all, then use them as the "Selected issues" for any issue-based report (e.g. price, ID labels), or select any titles you and use them as the selected titles for any title-based report (e.g. Collection report, Issue checklists, Price List) -Pete
  5. To anyone having an issue logging in: go to ComicBase.com and do a password reset. If you have a very old password, it might not be seen by the mobile app. If the problem persists, please follow up directly with support@comicbase.com or call 408-266-6883
  6. The problem is that your database is locked--essentially meaning another program is using it (often something like OneDrive). If this happens to you: 1. Check your File Sync software/OneDrive settings and make sure it's not attempting to back up the same folder that contains your active ComicBase database (see the last two livestreams for lots more on why this is essential). Or just disable OneDrive altogether. 2. If Sidekick is actively backing up or updating your database, just let it finish. (It won't attempt to start an operation like this if it sees ComicBase is open
  7. Try resetting your preferences. (File > File Tools > Reset Preferences). If the problem persists, please contact tech support directly.
  8. The problem is that you're using the mobile app for something it's not really meant to do: phones are lousy at barcode entry, compared to actual barcode scanners. That they can do it at all is a small miracle, considering what's involved with stabilizing the camera image, decoding the image pixels, etc. The new mobile app is downright miraculous in what it does, but it's easily 4x slower than using an actual barcode scanner (as are all phone-based barcode scanners). The mobile app is meant for light duty lookup and adding of issues on the go--it's not suited (and was never designed for) m
  9. Hi Robert, Make sure you've got the _very_ latest build, and that you explicitly select your media folder under Manage Pictures and Movies again -- previous builds had trouble when the media folder was at the root level of a hard drive (still not a good practice--should always be in a subfolder) -Pete
  10. It looks like there's a problem with your Crystal Reports installation (a popular reporting module used by ComicBase, numerous other programs). Try running this service pack for it here, then retrying the ComicBase install: -Pete https://www.dropbox.com/s/664lc3oo6iwhqit/CR13SP29Redist32_0-10010309.ZIP?dl=1
  11. Not directly--you'd have to give us a call and have us clear it out of the server queue. -Pete
  12. The items from the phone hang out as "unprocessed" until they're synched with your home database via Check for New sales and Purchases. There isn't currently a way to get a report of what you just added, although it's a decent idea for the future. It's maybe worth noting that the iPhone app is cool, but it's not great for heavy data entry due to the mechanics of steadying your phone as you scan a barcode, etc. -- it's really _much_ faster to use a real barcode scanner for heavy work. The iPhone/Android app is most at home doing more casual entry (like when you're at a show and stuck in a
  13. Hi Jeff, The serial # would have been issued to you right when you upgraded. Make sure you're logging in with the same account you purchased from, and contact support@comicbase.com if you need help. -Pete
  14. For anyone still having permissions issues when installing: - I posted a new build (1209) -- which removes the permission setting in the ProgramData folder which we used to need to do to have themes work. This hasn't been a problem for most users, but if that's what's causing your machine to hack up a hairball, this may fix it for you. PLEASE give it a shot and let me know--good or bad--whether this solved it for you. - If it didn't, please send me a note at support@comicbase.com with your phone # and the best time to call you -- I _really_ want to put this issue to bed if possible b
  15. If you get a chance, give us a call Monday at 408-266-6883 and we'll help you out. -Pete
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