Drag and Drop covers not working in CB2021?

[Jeff Egan]

Pardon if I missed this somewhere... I just downloaded and updated to v21.0.0.1218 and can no longer drag and drop covers from Windows into Comicbase.  I've tried restarting Comicbase, rebooting my computer, and a hard shutdown of the computer. I don't get an error message, just a circle with a line through it symbol on the Comicbase cover image when I try to drag my image over the existing one.

Thanks in advance!

[Steven L. Dasinger]

Are you trying to drop it in the large cover display area in the top left corner?

If you are, that is no longer the correct location,.

Instead, drop anywhere in the Grid area (it doesn't have to be on the specific Item #, just anywhere in the grid.

[Jeff Egan]

I usually drop it over the small cover in the grid. I have the problem no matter where I drag it on the grid (or anywhere in the Comicbase program window for that matter).

[Jeff Egan]

I should add that I have the same problem if there is not an existing cover image (blank on the grid), even if it is a new issue that I have created/added.

[Jeff Egan]

More info if it helps... I know it worked prior (last night) to the upgrade (this morning).

Things that I've tried...

1. Ensuring that CB is being run with administrator privileges
2. In-place Repair using the CB2021 setup
3. Opening a different database
4. Starting a new database
5. Opening my normal database (after going through all the above)

And I'm not able to drag and drop into any of the databases.

System Info

• OS: Windows 10 Pro x64 [Windows 10.0.18362 Build 18362]
• CPU: Ryzen 5 
• RAM: 32GB physical

Thanks for the help.

[Steven L. Dasinger]

I will ask an obvious question just to get it out of the way.

Are you sure the cover image you are moving is a .jpg file?

If it is, you might bet faster response if you contact support@comicbase.com

[Jeff Egan]

Yessir. I've tried making new scans and using older scans that worked with the previous version; all JPGs.

I can add/overwrite existing files if I manually copy them directly into the folders below the Pictures directory (e.g. \Pictures\V\Valiant\Eternal Warrior).

And I will email support. Appreciate your help.

[Mark J. Castaneda]

I was able to drop in the scans you email us for eternal warrior with no trouble.

Any chance you're using new computer devices like a new mouse? I recently switched to a new mouse and found out certain actions i normally do don't work properly; had to switch back to my previous mouse.

[Jeff Egan]

Hey Mark - thanks for reaching out.

Literally, I was updating inventory in CB2020 that night. When I started CB up in the morning, it showed the update as available.  I let CB download and install. The install then downloaded a boatload of resource files and when I started CB2021, I was no longer able to do the same drag-and-drop I've been doing for weeks.

I hadn't even turned my PC off. No changes in HW or SW that I'm aware of. Since going through the steps mentioned above, I've also uninstalled CB2021 and reinstalled CB2020. Same problem.  I reinstalled CB2021 over that and still have the same problem.  Went back through the reboot/shutdown operations, no change.  I've tried old images from different drives and new scans, same result.

What I did notice is that uninstalling CB2021 does not remove all the new files.  It looked to have pulled nearly all the files from the program directory, but the new screensaver was still operational afterward.  I don't think the screensaver is the problem ?  I''m just noting that some files changed that the uninstall didn't uninstall.  I'm wondering if any files were added or overwritten in the Windows System or System32 directories that might have changed the behavior, but I have no clue what controls the drag-and-drop behavior.  Outside of CB, the other apps that I've tried to drag-and-drop with have all worked as expected.

I did receive an email from support that they didn't have any trouble either.  Peter offered a remote session, but my bandwidth generally doesn't handle those well.

I've still got some things to try I think. I'll uninstall again and reinstall CB2020, then overwrite those files from a backup and see what happens.  I'm open to any other suggestions.  Knowing and loving Windows as I do, the problem may disappear after a random number of reboots... especially if no one else is reporting a similar problem.

Thanks again!

[Steven L. Dasinger]

Jeff. in case you didn't notice, with CB 2021, both the CB Edition and CB Resources are installed.

Going to Settings/Apps, you should uninstall both of them to get a 'clean' install.

I am not holding out any hope, but maybe something in the Resources got messed up.

[Jeff Egan]

Thanks Steve -

Oh let's hold out hope!! Not enough of it going around ?  

I saw it on the download and didn't make the jump it would need a separate uninstall.  Does it matter in what order you uninstall them then?

[Steven L. Dasinger]

I normally do the resources first but I really don't know if it makes a difference.

[Jeff Egan]

Worth a shot.  I'll see what happens.  Appreciate it.

[Jeff Egan]

Should have asked before...

1. Better to run the install FROM the original CB program folder?  Or from a completely different directory?
2. Better to install TO a completely new location?  Or back into the same directory where I had CB installed before?

Suggestions?

TIA

[Steven L. Dasinger]

Once it is uninstalled, it doesn't matter. I normally download to my 'Download' folder and just install from there,

[Jeff Egan]

No joy installing it to the default directory (Program Files (x86)).  I had my fingers crossed and everything too.

There are 2 directories under C:\Program Files (x86)\Human Computing\:

• ComicBase 2021 4K  Archive Edition
• ComicBase 2021 Resources

but the ComicBase 2021 Resources directory is empty. No files at all, hidden or otherwise.  Is that correct?

[Steven L. Dasinger]

My Resources directory is also empty, so that appears normal.

NOTE: not sure if is a typo but my other folder is just ComicBase 2020 Archive Edition (with out the 4K even though I DO have 4K Archive installed.

The last thing I can thing to try (and you may have already done this), is

Uninstall CB 2021.

Reinstall CB 2020.

From inside CB 2020, use menu item Internet->Check for Updates and let it download/install from there.

If that doesn't work, you may have to let HC remote to your computer (if at all possible) as there is something very strange going on.