Michael Jacobson Posted February 13, 2021 Share Posted February 13, 2021 When I try to update from Sidekick, it starts to download for a few seconds, I get the message: "An exception occurred during a WebClient request." Link to comment Share on other sites More sharing options...
Mike LaValle Posted February 14, 2021 Share Posted February 14, 2021 Same thing is happening to me. I checked the website here and saw there was now the 2021 version so I updated to that but still get the same message when trying to download the update from Sidekick. I updated through the Comicbase 2021 itself. Then I wanted to do a save to the cloud from Sidekick and it just kept grinding and grinding for soooo long that I just canceled it. Sidekick 2021 doesn't seem to be working. Link to comment Share on other sites More sharing options...
Richard Hobold Posted February 14, 2021 Share Posted February 14, 2021 I can't update with Sidekick either. Program freeze during reading process does not even get to updating the comics/magazines/books in my database. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted February 15, 2021 Share Posted February 15, 2021 our team was doing weekend work on our server that may have caused the trouble. Ran a test update this morning through Sidekick and everything looks to be working ok. Try to update again via Sidekick. If you still have trouble, screenshot where it gets stuck for you and email our team directly at support@comicbase.com; they'll look further into the trouble if necessary. Link to comment Share on other sites More sharing options...
Mike LaValle Posted February 20, 2021 Share Posted February 20, 2021 Just tried to do the update from Sidekick and still get the same error message. Haven't tried saving to cloud yet. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted February 22, 2021 Share Posted February 22, 2021 If you haven't tried already, download/install the revised CB2021 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx give your computer a restart afterwards and see if you have the same trouble. *Also, if you have any protection software like Norton, MacAfee, Malwarebtyes, etc. - you may need to setup an application exclusion/exception so ComicBase can have internet access. Link to comment Share on other sites More sharing options...
Mike LaValle Posted February 27, 2021 Share Posted February 27, 2021 Thanks much---so it turns out I was not on the very latest version of Comicbase 2021. I noticed the release number on the website currently was different than the one I had just recently downloaded. So I downloaded the most current version today and now Sidekick is working perfectly fine again! Link to comment Share on other sites More sharing options...
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