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Mark J. Castaneda

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Mark J. Castaneda last won the day on October 19

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  1. Mark J. Castaneda
    usually a sign of a damaged database. Do you have a recently dated backup of your database before this trouble happened? Backups are time stamped and are stored by default in Documents/Human Computing/ComicBase Databases folder If that suggestion doesn't help, reach out the support team directly at support@comicbase.com OR 408-266-6883
  2. Mark J. Castaneda
    the purpose of that report is to show market activity (particularly the percentage report changes) but we'll look into it as a feature suggestion
  3. Mark J. Castaneda
    if you have any issue instock under the obsolete Cradle of Filth tile, the title will remain in your database. You'll need to zero out any instock issues then highlight all the issues (Ctrl+A) and Delete them, this will in turn delete the title from your database.
  4. Mark J. Castaneda
    The CB 2023 Express installer has just been revised (now v.23.1.0.2065); try downloading/installing that from your online account: https://www.comicbase.com/mycb/Registrations.aspx If you still have the same trouble, please give Pete a call 408-266-6883 ext 403
  5. Mark J. Castaneda
    odd... you might want to uninstall ALL versions of ComicBase from your computer's app list (including CB Resources) then install of CB2023. If you have any kind of protection software, be sure to turn it off before installing to make sure you have a full install with CB2023. If the problem still occurs, give Pete a call directly at 408-266-6883 ext 403
  6. Mark J. Castaneda
    recommend giving Pete a call directly on this (we're not able to replicate) at 408-266-6883 ext 403
  7. Mark J. Castaneda
    There's a new build out that you can download; does the problem occur with it for you Randall?
  8. Mark J. Castaneda
    not any correction... if its a case of sending us a corrected cover and/or better quality cover upload you can't seem to send through the software, email them in as an alternative method.
  9. Mark J. Castaneda
    which button is triggering the error in the Report window?
  10. Mark J. Castaneda
    If the wrong title name is still in your db after performing a content update; just select all the issues (Ctrl+A) for Cradle of Filth then hit your 'Delete' key to remove the wrong title from your database.
  11. Mark J. Castaneda
    there's a new build available you can download/install, you get the same problem with it? If so, please screenshot your report options and we'll try to replicate.
  12. Mark J. Castaneda
    its best to email support@comicbase.com; our editorial team can add them more quickly to the master database (they don't monitor the forums as much as me).
  13. Mark J. Castaneda
    does it matter what cover you're downloading OR its specific to certain issues? Can you provide a few example covers giving you problems, we'll try to replicate on our end.
  14. Mark J. Castaneda
    once you pass 500 inputted comics, you'll need to purchase a higher edition (express, pro, or archive) to unlock your database.
  15. Mark J. Castaneda
    If you come across any listing where the price should be re-evaluated, use the "Request Price Check" option under the software's Internet Menu. Our editorial team will take a look at the info you send in and adjust if needed. I'll let them know of the 3 mention comics that look too high in value.
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