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Mark J. Castaneda

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Mark J. Castaneda last won the day on February 7

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  1. are using the latest build for CB2021? if not, just download/install the revised CB2021 program installer (which addresses a few improvements and bug fixes) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx Afterwards, start up CB2021 again and see how it all looks. If you still have trouble please email our team directly at support@comicbase.com
  2. is ComicBase maximized on-screen when you're using it (can you screenshot how it appears on your end)? Any other windows in ComicBase look odd on your end? Anything unique about your computer setup that we should know about? *Please email support@comicbase.com your answers as our programming team can address the trouble for you directly.
  3. do you happen to know your current Windows display resolution? And, do you have any kind of advance scaling set too? Screenshot these settings if you can.
  4. try out the revised CB2021 program installer now available here: https://www.comicbase.com/mycb/Registrations.aspx
  5. Our programming team has been addressing reporting issues these last couple of days resulting in a backlog. Our processor is crunching through them as we speak... ALSO, there is a revised CB2021 build (v21.0.1.1594) now available that addresses reporting issues. Download it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
  6. Set the issue number as 500/C. Be sure to include the COA info in the notes field. Send in a correction for it - we'll be on the look out for it.
  7. If you haven't tried already, download/install the revised CB2021 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx give your computer a restart afterwards and see if you have the same trouble. *Also, if you have any protection software like Norton, MacAfee, Malwarebtyes, etc. - you may need to setup an application exclusion/exception so ComicBase can have internet access.
  8. Sales data is collected for Atomic Avenue and from Heritage. If you ever notice a price for a listing in the database that should be looked into, use the 'Request Price Check' option under ComicBase's internet menu; our editorial team will look into it further and adjust if needed.
  9. our upcoming content update this week will include 2nd printings for a few Future State titles. in general, the initial monthly solicitation data we get from Diamond or Lunar usually doesn't include later printings. This can sometimes cause them to get into our master database later (past release day). *You're than welcome to add in a later printing if you don't see it listed; just be sure to set the appropriate 'printing' number for the issue you add in.
  10. things to try: -Download the latest CB2021 installer (v21.0.1.1570) -give your computer a full restart then try to start up ComicBase again. If you have the same problem, refer to your most recently dated backup and try to load it into ComicBase. Keep any eye on the software as it starts up, if there's a particular start up operation that gives you trouble, take note of it and contact us directly at support@comicbase.com
  11. ok... i'm sure he'll looking into it then. I'll bring it up in our next conference call.
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