Mark J. Castaneda

if you have one of our 2 new current model scanners, we did revised the 'Easy Setup' section of the setup sheet not too long ago. To download and print it out, check out this link: https://www.comicbase.com/mycb/Products/barcodesetup.aspx

thanks. we'll linked the proper cover image to the 1/H listing in the database.

how long has this behavior with the scanner been happening for you with CB2022?

Heard this morning they had some server trouble that's been fixed. *any issues with atomic ave should be reported on their forum as the team over there can address faster. You can also email their team at support@atomicavenue.com

can you provide a screenshot of your label so we know what it looks like? I assume you're not just randomly scanning, you scan your label when you're cursor is in the Find Box at the top of the main screen interface?

Do the Following: Go into your Windows Start Menu>Settings>Applications -uninstall your CB2022 edition -uninstall your CB2022 resource listing -uninstall your SAP Crystal Report listing (you noted you 'installed' it in your initial post) -lastly, download/install the revised CB2022 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx

It's in the master database but we don't have a cover image in place for it & an item description who did the cover art. We'll need to take care of that for the next content update.

We have this already in the database as I Am Batman #1/D

thanks for the info. I'll notify the Ed. Team to add this to the upcoming content update.

thanks for all the info. I'll let Pete know.

Ed. Team is not finding evidence on it either, we'll remove it.

email to support@comicbase.com

scan you screenshot the whole page you're seeing this problem?

The problem sounds to be unique to your computer (or db file) as we haven't heard of such behavior being reported by other users. -do you have the same problem with a different database file (not a backup of your main db)? -if you access to another computer, do you get the same trouble using your main db on it?

Hitting 'Save' in the Add by Barcode window would save your scans. That's how you save i assume. questions... -are you using a scanner we offer? If not, your scanner may not be programmed correctly (possibly adding extra action as you scan). -you scan into the 'Barcode or ISBN' field? Be sure the cursor is always active in that screen as you scan. -have you tested if you're scanner is scanning properly? As a test, you can launch a blank text document and scan a barcode a few times to see if all the digits are being picked up with no extra spaces. If you find a problem with the scanning, try resetting back to default then reprogramming for ComicBase

Kevin, strongly suggest you 'remove' your CB14 database from AA account if you're having trouble with it. Head here to do so: https://atomicavenue.com/atomic/StoreSetup.aspx if the db is not converting when you try to open it in CB2022; its likely corrupt is some way. Hopefully you have a reliable backup to use instead.

good suggestion

Yes, Confirmed with Pete and the call is to split them into separate titles. Drop a post here when you've submit them and i'll have the Editorial team address them asap for the next content update. *We'll need to adjust the title Spider-Man Comics Weekly to only have #1-157 listed

Question Walt... have you already broken up the title into multiple titles in your database yet?

Steve, would like to confirm the steps you did... -uninstall your CB2022 edition -uninstall your CB2022 resource listing -uninstall your SAP Crystal Report listing -lastly, download/install the revised CB2022 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx All those steps didn't work out for you?

Are both of you running computers outside the USA? Wondering if that's a common issue going on.

Yes, That info should go into the Item Description field.

make sure you have a solid connection to the internet. If you have protection software like Norton, double-check ComicBase is allowed internet access. a simple exit and restart of Sidekick can help ...OR even a computer restart can help. If you continue to have trouble, please email our support team at support@comicbase.com