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Everything posted by Mark J. Castaneda
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Printed Barcodes on Labels not scanning correctly
Mark J. Castaneda replied to Daniel Gersper's topic in Tech Support
Make sure you've downloaded/installed the latest version for CB2021 from your online account here: https://www.comicbase.com/mycb//Registrations.aspx Things to try: -you can try to reset the scanner to factory settings then go through the Expert Setup off the setup guide. -print a new ID label just in case something about the comic has changed then try to scan with the scanner. -the ID labels are unique to the database they were created from. If you happen to scan the label into a different database, it won't work right. Is this the case for you? If you still have trouble, email our team at support@comicbase.com. Include a brief summary of what's going on & what you've tried to do fix the problem yourself. If you can save a digital sample of the problematic barcode label and attach it in an email that could help us test the problem on our end. -
The ComicBase Livestream thread!
Mark J. Castaneda replied to Gregory Hecht's topic in News & General Discussion
All our data for Dynamite future releases come from Diamond solicitations. The variants they provided to Diamond also isn't always organized in a way the cover gallery might state inside the printed issue. Another problem is that they don't get all the variant cover info for a given issue like store variants, convention variants, etc. We typically learn of a issue's complete cover gallery on its release day when we have a physical copy to reference and/or a user sends us a correction for a variant we don't know about. -
Clean up for 1/28/2021 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
thanks for spotting these... we'll get them tweaked -
The ComicBase Livestream thread!
Mark J. Castaneda replied to Gregory Hecht's topic in News & General Discussion
Store variants and online store variants are tricky for us because our solicitation data mainly comes from Diamond and Lunar distribution who don't care them. Thank goodness for our user community who send in data for variants we aren't aware of. Unfortunately, we can have users assign different store variants than others possibly messing up what you might have set yourself for a variant. Not sure there's a good way to get around this, you might want to email support@comicbase.com about a store variant you might have assigned just so we know not override it if a different store variant it comes in. -
ok
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Default currency selection & presentation
Mark J. Castaneda replied to Brian Fournier's topic in Tech Support
Uninstalling and reinstalling wouldn't do anything to resolve what you're trying to do (if i understand you correctly)... my previous reply with the video link where Pete discusses how to currency change your db in the software not work for you? Are you confused at a certain point? what region/language setting is your Windows OS set to by the way? -
I think you meant issue #9. We'll take a look at it.
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ok
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This got discussed in our last livestream, check it out: https://youtu.be/-wOiWN8fhrQ?t=436 If this doesn't work for you, email our support team at support@comicbase.com. Please include any details about your computer we should know about (Windows 10 version, Region Setting, etc.)
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Default currency selection & presentation
Mark J. Castaneda replied to Brian Fournier's topic in Tech Support
What version of ComicBase are you currently using? CB2021? If so, are you using the latest build for it too? Current build is 21.0.1.1516 which you can download/install from your online account here: https://www.comicbase.com/mycb//Registrations.aspx This video of ours talks about currency change: https://youtu.be/-wOiWN8fhrQ?t=436 -
Too Much Coffee Man #1 2nd print
Mark J. Castaneda replied to Lance Fittro's topic in Content and Corrections
thanks for the heads up. I'll notify the Ed. team to look into adjusting what you noted. -
thanks john. We'll have to re-categorize the title back to comics keeping the #0s and create a new magazine title DC Nation (Magazine) and move issue #1-6 into it.
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Hey Robert, Pete will out of the office for next 10 days (or so) on a much deserve vacation. Email our team at support@comicbase.com and what you're currently running into and i'll forwarded over to Pete.
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Giant-Size X-Men #1 Pricing
Mark J. Castaneda replied to Joel Ekis's topic in Content and Corrections
thanks for the heads up. -
Shift key trick can come in handy like when the power goes out in the middle of an update and you got do it again (yeah its happened to me).
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Cannot add new purchases - how to fix?
Mark J. Castaneda replied to Wellington Chin's topic in Tech Support
In ComicBase, make sure you've updated your database with the latest content update so its fully up-to-date with all the latest information (ComicBase, internet menu>check for updates). Afterwards, see if you can sync your additions from the app. If you still have trouble, email our support team directly at support@comicbase.com -
Comicbase will not login to Atomic Ave
Mark J. Castaneda replied to aaron arking's topic in Tech Support
download the revised CB2021 Free editon setup file as it should address the problem. -
-if we went with MC2, question is it really mini-comic size? -if there's anything missing, we would refrain from assuming it really exists. There's the off chance it could be published under different title name which has happened before.
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Walking Dead Issue 1 15th Anniversy Store Variant
Mark J. Castaneda replied to Tim Schulte's topic in Content and Corrections
thanks for the info. -
Comicbase will not login to Atomic Ave
Mark J. Castaneda replied to aaron arking's topic in Tech Support
-make sure you're using the latest version of CB Free. If you're not sure if you got the latest version, you can always download/install it again from our website as its been recently updated. -next, change/update your password online here: https://www.comicbase.com/mycb/ChangePassword.aspx *password requirements: at least 6 characters in length, include at least 1 number and 1 capped letter, don't use the # character -lastly, launch the software and update your login credentials (internet menu>login information). -see if you're able to post items for sale on AA. if you still have trouble, contact our support team directly at support@comicbase.com -
Title with only variants
Mark J. Castaneda replied to Adam Sternberg's topic in Content and Corrections
We don't want to force an issue number change at this point. The title/issues released years ago (2018 in this case); we fear it will adjust users database collections if we force such a change. Same can be said for MM & F #301/A