Mark J. Castaneda

Pete got everything up an running Sunday afternoon. We'll be monitoring the stability of the server this week. If you guys notice anything off please let us know on our Facebook Page.

we'll make the needed adjustment

Are you guys using our latest CB 2021 version (v21.0.4.1906), it's available here if you need it: https://www.comicbase.com/mycb/Registrations.aspx -this version should auto-delete bad images when they try to load. -if the problem still occurs, give Pete our lead programmer a call at 408-266-6883 ext 403

you can also search the Pictures folder for files with zero bytes (size:0) to find bad image files that you can remove

may want to re-download the latest update (hold down shift then select the 'check for updates' option)

Hi Jeremy, contact our support team directly at support@comicbase.com OR give them a call at 408-266-6883

Memory is hazy on this one. Possible title cancellation or rename.

recommend shifting your instock numbers from the old style variant scheme to what the variants are now.

whatever title details are on your end can also be sent in with a correction if an adjustment needs to be made. So if the years published is off or the publisher name needs changing, it'll get complied when you send in single issue correction for a title.

In general, if you don't see a livestream scheduled on our main website or our Facebook page then there won't be one that week.

If you have any instock numbers under the old title name they will remain even after an update. you need to manually zero-out the instock number under the older title name and apply to the proper title name. The next time you update, the older title name will be removed if you have the 'remove obsolete title' update option selected. as for your follow up question, that would be a No with new database format we introduced in CB2020

Hey Tony, message out support team directly at support@comicbase.com and let them know what you're running into. Please include the following screenshots in your message: -error message -About ComicBase Window (in the software, go the Help Menu>About ComicBase) -your 'Windows Region' and 'Date & Time' windows (just do a Windows search for 'region settings') We'll have our programming team investigate the issue for you.

anything about your computer that we should know about? Is your Windows running on an Non-USA region setting? Based off the error that's what it looks like.

I'll let the Editorial team know to visit the mentioned titles and adjust the years. Best thing to do if you ever run across a title that has the wrong published years is to send in a correction (internet menu>send new or corrected data). Its the best way to get our attention for needed changes.

Make sure you're running the most recent version of ComicBase 2021 (v21.0.4.1904). The revised CB2021 program installer is available to download/install from your online account here, give it a try and see if it helps: https://www.comicbase.com/mycb/Registrations.aspx

good eye...we'll tweak it for next content update.

if you had setup ComicBase Sidekick for saving backups to your online account, they would be here: https://www.comicbase.com/mycb/MyBackups.aspx

please send in corrections for these issues and we'll have the editorial team look into them. Please use the notes field to describe and differences/uniqueness about the issues.

can you screenshot the screen where the problem occurs then email it to us (support@comicbase.com) the image with a brief description of the problem? We'll have our programming team look further into it for you.

i understand now... yeah...i have the same problem whenever iTunes releases a new build. You have to manually create new shortcut for the taskbar.

what version number of the CB mobile app are you using?

you shouldn't have to create the start up shortcut as you install the newer version of the software, the program installer should handle the older icon and replace it with a new icon as part of its installation process. I wonder if you have certain desktop icon settings that's preventing that.

By design, part of the startup process of the main CB software checks your subscription status and will notify you if you're expired with a pop-up message; you'll have to deal with it every time you launch until you decide to renew your subscription.

If the message is trigger by ComicBase Sidekick, adjust all its Schedule settings to 'Never'

260/C should probably be the corrected version since its coming out later