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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. All our data for Dynamite future releases come from Diamond solicitations. The variants they provided to Diamond also isn't always organized in a way the cover gallery might state inside the printed issue. Another problem is that they don't get all the variant cover info for a given issue like store variants, convention variants, etc. We typically learn of a issue's complete cover gallery on its release day when we have a physical copy to reference and/or a user sends us a correction for a variant we don't know about.
  2. you can also search by entering the barcode full number off the cover into the Find field at the top of the interface (75960605544904411) - you should be routed to that issue listing in the database when you do this.
  3. Store variants and online store variants are tricky for us because our solicitation data mainly comes from Diamond and Lunar distribution who don't care them. Thank goodness for our user community who send in data for variants we aren't aware of. Unfortunately, we can have users assign different store variants than others possibly messing up what you might have set yourself for a variant. Not sure there's a good way to get around this, you might want to email support@comicbase.com about a store variant you might have assigned just so we know not override it if a different store variant it comes in.
  4. Uninstalling and reinstalling wouldn't do anything to resolve what you're trying to do (if i understand you correctly)... my previous reply with the video link where Pete discusses how to currency change your db in the software not work for you? Are you confused at a certain point? what region/language setting is your Windows OS set to by the way?
  5. I think you meant issue #9. We'll take a look at it.
  6. This got discussed in our last livestream, check it out: https://youtu.be/-wOiWN8fhrQ?t=436 If this doesn't work for you, email our support team at support@comicbase.com. Please include any details about your computer we should know about (Windows 10 version, Region Setting, etc.)
  7. What version of ComicBase are you currently using? CB2021? If so, are you using the latest build for it too? Current build is 21.0.1.1516 which you can download/install from your online account here: https://www.comicbase.com/mycb//Registrations.aspx This video of ours talks about currency change: https://youtu.be/-wOiWN8fhrQ?t=436
  8. thanks for the heads up. I'll notify the Ed. team to look into adjusting what you noted.
  9. thanks john. We'll have to re-categorize the title back to comics keeping the #0s and create a new magazine title DC Nation (Magazine) and move issue #1-6 into it.
  10. Hey Robert, Pete will out of the office for next 10 days (or so) on a much deserve vacation. Email our team at support@comicbase.com and what you're currently running into and i'll forwarded over to Pete.
  11. Shift key trick can come in handy like when the power goes out in the middle of an update and you got do it again (yeah its happened to me).
  12. In ComicBase, make sure you've updated your database with the latest content update so its fully up-to-date with all the latest information (ComicBase, internet menu>check for updates). Afterwards, see if you can sync your additions from the app. If you still have trouble, email our support team directly at support@comicbase.com
  13. download the revised CB2021 Free editon setup file as it should address the problem.
  14. -if we went with MC2, question is it really mini-comic size? -if there's anything missing, we would refrain from assuming it really exists. There's the off chance it could be published under different title name which has happened before.
  15. -make sure you're using the latest version of CB Free. If you're not sure if you got the latest version, you can always download/install it again from our website as its been recently updated. -next, change/update your password online here: https://www.comicbase.com/mycb/ChangePassword.aspx *password requirements: at least 6 characters in length, include at least 1 number and 1 capped letter, don't use the # character -lastly, launch the software and update your login credentials (internet menu>login information). -see if you're able to post items for sale on AA. if you still have trouble, contact our support team directly at support@comicbase.com
  16. We don't want to force an issue number change at this point. The title/issues released years ago (2018 in this case); we fear it will adjust users database collections if we force such a change. Same can be said for MM & F #301/A
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