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Everything posted by Mark J. Castaneda
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"Content Updated" window is stuck
Mark J. Castaneda replied to Thomas Brockmann's topic in Tech Support
@Steven L. DasingerPete's wondering if you can message him on Slack with the steps to reproduce the problem. -
thanks for the info. will run it past our programming team to be looked into.
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we plug in street dates provided by our distributors with their initial monthly solicitations. However, Publisher delays can cause delays that we don't know about (they get corrected over time).
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@Andrew d’Entremont Outside of the 'Collection Report' style, are you noticing any other report style with similar cover problems?
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Clean up for 04/03/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
amazon links should not be there. will remove -
Clean up for 04/03/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
that stuff shouldn't be there... someone got past our gargoyles and must have slipped them in through a user submission. Will remove -
Clean up for 04/12/2024 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
the indicia of Land Left Behind has no word 'The' in it. -
Weird... i'm able to get covers with a Collection Report for Comic Books but not Magazines. Can you confirm @Andrew d’Entremont the same result on your end?
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"Content Updated" window is stuck
Mark J. Castaneda replied to Thomas Brockmann's topic in Tech Support
Can you screenshot (or email us at support@comicbase.com) what you're referring to? We're having a hard time visualizing what you're seeing. -
Email our support team at support@comicbase.com and let them know the about the error you're getting. Make sure you've backed up to cloud the database file that's giving you trouble and mention the database name in your message; they'll likely do a deep dive on the db and see what's going on with it.
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Can you screenshot your report settings? We'll try to replicate the issue.
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-select each item that got stolen and 'mark' it (Ctrl+R) -once you marked all the stolen items, go to the Report Menu and run a Collection Report and make sure you have the 'list only marked issues' checked
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I wonder if a bad data point slipped into one of those fields you exported. Are you able to scan the export file for any oddities? A common one i notice, is a user inputted a barcode number into another field.
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report processor got hung up over the weekend; we reset it and user reports are being processed, may take 1-2 hrs to complete.
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If the rebuild doesn't help, i would suspect corruption on that database. The file menu has the export and import options; I would suggest exporting out your data fields that are important to you and importing into a fresh database as a final solution.
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not getting the same problem on my end. You may have firewall and/or protection software settings possibly blocking out ComicBase from internet access; you may need to setup a program exception.
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-a new CB2024 program installer (v1165) is now available, download/install it here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer afterwards, then see if you're able to reproduce that error you're running into. Let us know how you make out.
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will be added to the upcoming content update.
- 1 reply
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- missing item
- add to database
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(and 2 more)
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Invincible TPB (2023 Image) New Edition
Mark J. Castaneda replied to Antonio J. Schipani's topic in Content and Corrections
we'll forward this to our editorial team to get added to the upcoming content update.- 1 reply
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- add to database
- missing item
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(and 1 more)
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-try installing the revised CB2024 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer then relaunch ComicBase -Go the File Menu>File Tools>Optimize database -lastly, see if the problem still occurs If you still have trouble, e-mail our support team directly at support@comicbase.com
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can re-verify the dimensions for that particular cover image for Power Pack: Grow Up #1 in your Picture folder? Just curious what you it is despite what your screenshot states
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Not familiar with this title (must have come in through a user submission). If they're numbered official #1 and #2 then we can roll them into 1 title.
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Vampirella 666 - Start of a new Series?
Mark J. Castaneda replied to Chris McDonald's topic in Content and Corrections
This one was a tough call. The publisher isn't clear if the previous 2 Harris series has to do with their numbering approach; so we started at the first series published by Dynamite that being Vampirella (3rd Series). -
same exact screenshot (same dimensions noted for both files)?